Learn what should you do when can’t able to open your company file in QuickBooks Desktop

Want to know the process to fix can’t open company file in QuickBooks issue? Well, reading this particular article can be of great assistance to you. You might not see any warning message or any error message about the issue, but at the result users might not be able to access the basic functions on QuickBooks. There can be a handful of factors causing the issue, which we will be discussing later in this article, along with the quick fixes for the same.

You might see the following error message on your desktop screen:

Cannot Open QuickBooks - Image
ErrorDescription
Can’t Open QuickBooksQuickBooks already has a company file open. If you want top open another company file, close this one first.

Only QuickBooks Accountant and QuickBooks Enterprise Solutions can open two company files at once.

In case you don’t want to perform the steps manually, you can simply get in touch with our professionals using our toll-free line. Our tech team will ensure to come up with the most effective solution.

What Leads to QuickBooks Won’t Open Company File Error?

The error can’t open company file in QuickBooks can be seen due to the following factors:

  • One of the basic factors can be the long company file name.
  • If there is a missing or damaged QBWUSER.ini file.
  • If there is a corrupted or damaged hard drive.
  • You can also face similar errors if the program files are damaged.
  • If the QuickBooks desktop update is pending.
  • Damaged Windows operating system.
  • In case an incorrect version of QuickBooks is used, you can end up with such an error.
  • If there is a conflicting QBW.tlg file.

Read Also: How to Troubleshoot QuickBooks Error 6130?

Methods to Fix QuickBooks Won’t Open Company File Error

You can perform the below methods in order to fix the error can’t open QuickBooks company file. Let us check out the methods one by one:

Method 1: Update QuickBooks Desktop

As mentioned above, the error can be seen when the software is outdated. Therefore, you need to update the QuickBooks software whenever any update is available. Here’s how to update release version:

  • The first step you need to perform is hitting the Help menu at the top.
  • After that, choose the Update QuickBooks option.
Update QuickBooks Desktop - Screenshot Image
  • Next, on the Update QuickBooks window, choose the Update Now tab.
  • Afterward, check the box next to Reset Update to delete all the previous update downloads.
Update QuickBooks desktop (Screenshot)
  • After that, hit on Get Updates option.
  • The last step is to reboot your QuickBooks.
  • Once the completion screen prompts, you need to accept the option to install the latest release.

Method 2: Check the file being opened

There can be multiple file types in QuickBooks. Thus, you would have to open a company file with a .qbw extension at the end of the filename. You can’t open other file types like backups, and portable files.

Read Also: How to Fix QuickBooks Error Code 6147, 0?

Method 3: Find out what is causing the issue

  • It is very much essential for you to visit the Windows start menu.
  • And then type in ‘File explorer’ into the search bar and visit the File Explorer.
  • Also, look for and find the QuickBooks.exe file
  • This file exists within the QuickBooks folder.
  • After that, tap on the Ctrl key and double-tap QuickBooks.exe
  • And avoid leaving the Ctrl tab.

Once the software opens up, you need to open the company file. And in case you are not able to, then it needed to go for the next test. Launch the QuickBooks Desktop and avoid accessing your company file. You need to choose to Open a sample file.

Open a Sample File - Screenshot

In case the sample file gets open, then the program is causing the issue and not the company file.

Method 4: Turning off the hosting on workstations

In case the company file isn’t hosted on a network and you don’t use multi-user mode, then this method can be avoided. You would have to turn off the host multi-user access option. The steps to be followed are:

  • The very first step is to open QuickBooks on one of the workstations.
  • The next step is to avoid opening the Company file.
  • Opt for the File menu and move to the Utilities tab.
  • In case users see the Host multi-user access option, then it is suggested to avoid tapping on it and head to the Next workstation.
Host multi-user access - Screenshot Image
  • In case the option stating Stop hosting multi-user access is present, then it is recommended to opt for it.
  • And repeat the same steps on all the workstations.

After that, move the server system.

  • You will have to first launch the QuickBooks on the server system.
  • And head to the File menu and move to Utilities tab.
  • After that, choose the option of Host multi-user access.
  • And toggle the settings. You should repeat the steps and select Stop hosting multi-user access.
Stop Hosting Multi-User Access - Screenshot
  • This will Reset the multi-user mode.
  • The last step is to repeat the process and choose Host multi-user access.

Also see: How to Resolve QuickBooks Error Code 80070057?

Method 5: Moving the company file

  • You should first visit the Windows start menu.
  • And type in ‘File explorer’ into the search bar and access File Explorer.
  • After that look for and Find the folder with the company file.
  • You need to right-click the company file and tap on Copy.
  • Also, right-click anywhere on the Windows desktop and choose Paste.
  • You should also right-click the copied company file and opt for Rename.
  • After the assign a name to the file.
  • And open QuickBooks and head to the File menu and choose Open or restore company.
Open or Restore Company (QBPS)- Screenshot
  • The last step is to hit on the Company file you copied to the desktop and choose Open.

In case you open the copied company file, then the file location is the issue:

  • You need to move the Copied company file from the Windows desktop back to the original folder. And use it as the main company file.
  • Find the original company file and right-click on it
  • Choose Rename tab and add the .old word to it.
Rename .OLD file in QuickBooks desktop - Screenshot

Method 6: Turn off the save option when ending the feature

In case you are having a large report or several Windows set to open automatically, then it might freeze QuickBooks. To prevent this, you should:

  • Launch the QuickBooks software.
  • And in the No company open window, opt for the company file from the list.
No company file open windows - Screenshot
  • Hold alt and tap on Open.
  • Avoid letting go of the Alt button till the file opens.

After you are able to open the company file, you need to turn off the save when closing feature.

  • The first step is to head to the Edit menu and choose Preferences.
Select my preferences option - Screenshot
  • After that, head to the Desktop view tab.
  • And choose the Don’t save the desktop and hit the OK tab.
  • The last step is to Close and reopen QuickBooks and access your company file.

See Also: QuickBooks Error 12029 – How to Resolve It?

Method 7: Check your file properties

  • Initially, you need to visit the Windows Start menu and then access the File Explorer tab.
  • After that, search for and find your company file. It looks like this: [Your company name].qbw.
  • Hit a right-click on the company file and choose the Properties option.
  • After that, visit the Advanced tab and uncheck the Compress and Encrypt checkboxes.
  • Lastly, you need to choose OK.
  • Try to open QuickBooks as well as your company file.

Winding up!

By the end of this article, we believe that you might be able to fix Error: ‘Can’t open company file in QuickBooks desktop‘. However, if the error continues for some reason, then in that case it is highly recommended to contact our QuickBooks error support team professionals at 1-800-615-2347. And let them perform the steps for you.

 

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