Learn the 4 easy ways to fix Internet Connection Problems in QuickBooks Payments

Landing on a blank page, encountering missing data or error in creating invoices or facing any other Internet connection problems while using QuickBooks Online and Desktop may be frustrating. If you are facing any of the above issues, here in this segment, we are going to tell you how you can make changes to your internet connection settings so QuickBooks Payments works seamlessly for QuickBooks Online and Desktop for Windows.

Payment Errors Due To Internet Connection in QuickBooks - Image

Before you start performing the troubleshooting steps for fixing internet connection problems in QuickBooks Payments, we recommend you to create a backup of your company file and update QuickBooks Desktop.

What causes Internet connection problem in QuickBooks Payments?

  • Inappropriate internet settings
  • Internet Explorer Caches
  • Improper Internet connection settings

You may read also: How to Fix QuickBooks Com Error Crash- when mailing invoices?

4 Simple Solutions to Fix Internet Connection Problems in QuickBooks Payments

In order to resolve the QuickBooks payment error due to Internet Connection, follow these steps:

Method 1: Change your firewall and security software settings

Change the settings for your firewall or virus security software. Just like any other web-based credit card processing software, QuickBooks Payments too requires a secure, steady connection to send and receive data. See if the connection problem has been fixed. If not, move on to the next step.

Method 2: Clear the Internet Explorer caches and cookies

You can perform this troubleshooting method even if you are using Windows 10/Windows 11 or any web browser other than Internet Explorer. QuickBooks Payments program uses Internet Explorer at the background to connect to its services online.

  • At first, hit a click on Internet Explorer and open it.
  • Click on the Gear icon at the top right of the browser window. (Alternatively, you can also press the Alt key on your keyboard to pull up the menu bar, and then select the Tools menu.)
  • Choose Internet Options from the menu.
Internet Options - Image
  • Now, tap on the General tab and select Delete under browsing history.
  • Delete Temporary Internet files and website files, Cookies and website data, History and Passwords.
Delete Temporary Internet files and website files - Image
  • Close the Internet Options window and then Internet Explorer.
  • Open QuickBooks Payments again.

Please note that Microsoft Edge has replaced Internet Explorer as its main web browser in Windows 10. Internet Explorer, however, can still be found in Windows 10. If you are unable to spot Internet Explorer on your computer, here’s how to open it through Edge:

  • Open Microsoft Edge.
  • Click on the button that has three dots (…) at the top right of the browser window.
  • Choose Open with Internet Explorer.
  • Follow the steps mentioned-above to clear the cookies and cache.

If the Internet connection problem exists even after removing caches and cookies, move on to the next step.

Read Also: How to Reconcile an account in QuickBooks Desktop?

Method 3: Make changes to the Compatibility View settings

Web pages are displayed appropriately due to the Compatibility View settings. You can change them in Internet Explorer to fix blank pages and other Internet connection problems:

  • Initially, click on Internet Explorer icon on your computer’s desktop screen.
  • Click on the Gear icon at the top right of the browser window. (Alternatively, you can press the Alt key on your computer to pull up the menu bar, and then select the Tools menu.
  • Look at the menu and select Compatibility View Settings.
Add intuit data protect to the trusted sites - Screenshot
  • Go to the Add this website field, and enter “https://*.intuit.com” and click Add.
  • Repeat the above-mentioned step for both “https://*.intuit.net” and “https://*.quickbooks.com.
  • Select Close.

If the issue persists, try the next solution.

Method 4: Make changes to the internet connection settings in QuickBooks

Changes in QuickBooks Online

  • At first, hit a click on Internet Explorer icon on your computer’s desktop screen.
  • Click on the Gear icon at the top right of the browser window. (Alternatively, you can press the Alt key on your keyboard and then select the Tools menu).
  • Go to the menu and select Internet Options. Then, follow the steps below to change your internet connection settings.

For QuickBooks Desktop

These settings can be changed directly in Internet Explorer, but it’s more convenient to do it from within QuickBooks Desktop as it would ensure that the new settings take effect in QuickBooks.

  • Open QuickBooks Desktop and then the Help menu.
  • Select Internet Connection Setup.
  • Clock on Use my computer’s Internet connection settings and then Next.
Internet Connection setup - Screenshot
  • Go to Advanced Connection Settings and wait for the Internet Options window to open.
  • Change the settings described below.

Add Intuit as a trusted site

  • Tap on the Security tab and choose the Trusted sites zone.
  • Click on the Sites button and enter “https://*.intuit.com” in the box and select Add.
  • Repeat the above-mentioned step for both “https://*.intuit.net” and “https://*.quickbooks.com.
Add intuit data protect to the trusted sites - Screenshot
  • Select Close after you’re done.
  • After that choose Custom level and scroll down to the Miscellaneous category.
  • Select Enable under Access data sources across domains and select OK.
  • Select Apply and then OK for closing the Internet Options window.
  • For QuickBooks Desktop
    • Open the File menu and then choose Close Company to close your company file.
    • Again, in File menu, select Exit to close QuickBooks Desktop.
    • Open QuickBooks Desktop and try opening your company file again.

Change cookie settings

  • Go to the Privacy tab and then click Advanced to pull up the Advanced Privacy Settings window.
  • Click on Over-ride automatic cookie handling. Skip this step if you don’t see this option
  • Accept both First-party Cookies and Third-party Cookies.
  • Now click Always allow session cookies and then OK.
  • After the Advanced Privacy Settings window is closed, select OK to close the Internet Options window.

Change ActiveX Control settings

  • Go to the Security tab and then select the Internet zone.
  • After that click on Custom Level in the Security level for this zone section.
  • Scroll down to ActiveX controls and plug-ins.
  • Select Enable or Prompt for Binary and script behaviors, download signed ActiveX controls, Run ActiveX controls and plug-ins, Script ActiveX controls marked safe for scripting.
  • Select OK.

Update Trusted Sites settings

  • Go to the Security tab and select the Trusted Sites zone.
  • Select Custom level under Security level for this zone.
  • In the section for Reset custom settings, select Low from the Reset to dropdown.
  • Select Reset and select Yes to confirm your choice.
  • Select OK.

Change settings for advanced security

  • Tap on the Advanced tab and then in the Settings section, scroll down to the Security category.
  • Uncheck Do not save encrypted pages to disk and select Use TLS 1.2.
  • Make sure that the System requirements for TLS 1.2 and your computer software match appropriately.
  • Select OK and then close the Internet Options window.
  • In the Internet Connection Setup window, select Done.

Change settings for pop-up blocker

  • Go to the Privacy tab and click on Pop-up Blocker section.
Pop-Ups-Blocker-in-The-Browser
  • Uncheck Turn on Pop-up Blocker as QuickBooks uses pop-up messages to update you about transactions.
  • Select OK.

Restart your computer

Restart PC - Screenshot Image

After changing the internet connection settings, restart your computer so that all the changes you made take effect.

See it Also: Which Windows 10 version works best for QuickBooks Desktop?

Summing Up!

We hope that you are able to fix the Internet connection problems in QuickBooks Payments after carrying out all the steps provided in this this post. If the issues is still not resolved, or you face any other QB-related issues, please feel free to connect with our certified QuickBooks error support experts via dialing our helpline i.e., 1-800-615-2347.

 

Other helpful resources:

How to Troubleshoot QuickBooks Error Code 15215?

Methods to Troubleshoot QuickBooks Error 7149

Unable to Login Intuit QuickBooks Payroll – How to Fix It?

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