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Easy ways to Troubleshoot QuickBooks error 12002 when downloading payroll or QuickBooks Desktop updates:

Encountered QuickBooks error code 12002, and don’t know what to do? Well, in the recent times many users have reported this issue and they find it quite troublesome. This type of error could be seen when the QuickBooks can’t utilize the internet connection on the PC. The reason behind this error can be some conflicting applications present on the system. Such applications might interfere with the download process of the QuickBooks software. There can be other possibilities as well, which include the general internet issues, and also the web explorer not being selected as the default program or checkbox of SSL.

There can be other valid aspects to the QuickBooks update error 12002, to unleash those aspects one can go through the article till the end. Or another option for the same can be to reach out to our certified professionals for assistance.

QuickBooks Error 12002 - Screenshot

What Causes QuickBooks Error Code 12002 to Occur?

There is a long list of factors that may incite this error code. however, in this section, we will be visiting a list of the most prominent of those causes. Such causes include:

  • This error can be caused due to the network timeout.
  • Also, in case the SSL settings are incorrect, then this type of error could be seen.
  • The default web browser is not Internet Explorer.
  • Poor internet connection might also lead to QuickBooks Error code 12002.
  • If the firewall or internet security program interrupts the internet connection, this error might arise.

Read Also: How to fix QuickBooks unrecoverable error?

Advanced Methods to Resolve QuickBooks Error Code 12002

Well, if you want to fix the QuickBooks error code 12002, then you might implement more than one option. This error can be fixed by following any of the methods listed below. Let us have a look at the methods one by one:

1st Method: Verify the Internet Explorer settings

  • To begin with, close the QuickBooks software and then open the Internet Explorer.
  • Once done with that, hit the Tools option and then opt for the Internet option respectively.
  • Next step in the process is to opt for the Security tab and then make sure that the security setting for the zone is no higher than Medium high, followed by hit the Globe icon.
  • Moving ahead, opt for the Content tab and then make sure that the tab for content advisor is switched to Enable.
Content advisor tab - Screenshot
  • In case the button is switched to Disable, hit the button and then type the Password and also Disable the Content advisor.
  • The next step is to click on the Connections tab.
    • Opt for the Never dial a connection, in case you don’t use the dial-up node on the system.
    • Initially, select the ISP. Along with that, hit Ok, if you use dial-up node.
    • Moving ahead, at the bottom of the tab, opt for the LAN SETTINGS button. Check the Checkbox besides Automatically detect settings.
    • Also, checkmark the Use a proxy server option.
    • Also, document the Complete address and Port, at the time when using a proxy server is check marked.
    • Now, use a proxy, if the port is port 80, then uncheck the same option for testing purposes, in case the port is other than the mentioned ones. DO NOT UNCHECK.
    • Now, hit on the Ok button on the LAN Settings.
  • The next step in the process is to opt for the Advanced tab.
    • Click on the Restore advanced settings option.
    • Scroll to the Use TLS 1.0, Use TLS 1.1, and Use TLS 1.2 options.
    • Once done with that, checkmark the Use TLS 1.0 under the settings option.
    • Moving ahead, check-mark the Use TLS 1.1 and Use TLS 1.2.
TLS Error Internet Options Setting tls - Screenshot
  • Now, in order to Close the Internet Options window, hit OK tab.
  • And also, close Internet Explorer and also Reboot the system.
  • And the final step is to open QuickBooks and try to update the same once again.

2nd Method: Authenticate the internet connection

  • The very first step in this process is to open QuickBooks.
  • Opt for the Help option, followed by clicking on the Internet Connection Setup.
Internet Connection setup - Screenshot
  • Moving ahead, check whether the internet is connected to the system’s internet connection or not.
  • Go for the next option along with done.
  • If the issue persists, jump to the next method.

Read Also: Resolve corrupt or damaged QuickBooks database error

3rd Method: Set-Up an Internet Connection

  • Firstly open QuickBooks and then navigate to Help 
  • After that choose the Internet Connection Set up option.
  • Third, click on the Internet Connection Set Up.
  • Next, you need to click on Next option and Done.!
  • At last, you are required to update the application and check if the error is fixed or not.

4th Method: Updating QuickBooks software to fix QuickBooks error code 12002

Update QuickBooks Desktop - Screenshot Image
  • Visit the Help option and then tap on the internet connection setup option.
  • Once done with that, select the Use my computer’s internet connection settings to establish a connection when this application accesses the internet.
  • Next, hit on the Next option.
  • Followed by updating the QuickBooks desktop again.

5th Method: Check security settings

In case none of the solutions above helped you to rectify the error, then you need to check if any other application is preventing the download. Simply configure the internet security, personal firewall, and also the parental control application for QuickBooks desktop updates, tax table updates, and windows firewall. Performing a security settings check might help you to resolve this error.

See Also: How to Troubleshoot the QuickBooks Banking Error 324?

6th Method: Reset Update settings

Restore advanced settings - Image
  • The first step in this method is to opt for the Update now tab.
  • Select the Reset Update Checkbox, followed by get updates option.
  • In case the update isn’t successful, then carry out the steps below:
    • Firstly, choose the restore advanced settings option.
    • Look for the Use TLS 1.0, Use TLS 1.1, and Use TLS 1.2.
    • Finally, make sure to check-mark the Use TLS 1.0 and also the others that remained unchecked.

7th Method: Install/Uninstall QuickBooks in selective startup mode

First Step: Start the system in selective startup mode.

  • Tap on the Windows + R keys to open the run command box.
  • Type in ‘msconfig’ and choose the ok tab.
  • Head to the general tab.
  • Choose the selective startup mode.
  • Tap on the services tab and choose to hide all Microsoft services.
  • Choose disable all.
Disable all in selective startup option - Screenshot Image
  • Uncheck the checkbox for hide all Microsoft services.
  • Check and ensure that the windows installer checkbox is selected from the list of services and choose the ok tab.
  • Reboot the system configuration window.

Second Step: Uninstall or install QuickBooks desktop.

Clean Install Utility - Screenshot

Third Step : Switch to normal startup mode

  • Hit the Windows + R keys to show the run command box.
  • Type in ‘MSConfig’ and choose the OK tab.
  • Choose the General tab and hit on the normal startup.
Select normal startup - Image
  • Choose OK tab.
  • Reboot the system configuration window.

You may like also: How to Repair QuickBooks Install Error 1712?

8th Method: Updating the chrome browser

  • This method requires you to open chrome on the system.
  • Furthermore, hit on the More tab.
  • Hit on the Update google chrome option.
Update Google Chrome Browser - Screenshot
  • You need to wait for a few seconds to update the browser.
  • Hit on the relaunch tab.
  • If you aren’t able to find the Update option, then you might be using the latest version of chrome.

Wrapping Up!

Tackling the QuickBooks error code 12002 can be a daunting task for many users. This error could put the entire processing of QuickBooks to a halt, which makes it important to rectify this error as soon as possible. In this blog post, we have tried to mention all possible solutions to fix the QuickBooks error 12002 issue. In case you are unable to fix the issue even after tackling the issue even after following all the methods listed above, then getting in touch with an expert might work as a savior.

You can also make a call using our support helpline number, and speak to our QuickBooks payroll error support team. Our team of certified professionals will ensure to resolve your issues in no time. Thus, feel free to call us whenever required. We would be happy to help you!


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