Experiencing errors in QuickBooks is pretty much common, as it involves a bunch of algorithms. One such error code is payroll error 15101. This segment is drafted in a way to provide the best possible assistance to troubleshoot the QuickBooks error code 15101 successfully that too from its root cause. This error is often experienced when you try to update QuickBooks desktop or payroll tax tables. When trying to get the latest release for the QuickBooks, an error might appear on the screen stating that the update process can’t be completed. This error is basically a run-time error that can be experienced due to a handful of reasons. You might experience such an error when trying to run payroll updates to download the latest tax tables.

QuickBooks Update Error 15101 - Image

To get a better grip on QuickBooks payroll error 15101, reading this write up would surely make sense to you. However, if you aren’t interested in performing the set of steps manually, then connecting with our tech geeks using our dedicated helpline is recommended.

What Instigates QuickBooks Error Code 15101?

This particular error can be experienced due to a handful of reasons, which include:

  • Just in case the digital signature certificate isn’t installed properly or is corrupted.
  • Your computer’s firewall or antivirus software can sometimes interfere with the QuickBooks update process. It may block QuickBooks from accessing the internet, which causes the update to fail.
  • An outdated version of QuickBooks may also cause this error. The software needs to be updated to the latest version to avoid such issues.
  • Another common reason can be a third-party application interfering with the QuickBooks causing an issue in the payroll update process.
  • In case the internet explorer is erroneous and interrupting payroll update.
  • If the QuickBooks files are corrupted, it can cause errors while updating the software.
  • In case the QBWebconnector.exe program doesn’t run in a proper manner.

Signs and Symptoms of QuickBooks Error Code 15101

Below signs and symptoms can be of great assistance in spotting the error with much ease.

  • One of the basic signs can be if the software or payroll update gets hindered by any error message.
  • Every time you attempts to download a payroll update fails and error message appears on the screen.
  • System freezes every now and then.
  • The system slows down and doesn’t really respond to the keyboard inputs.

You may see: How to Fix QuickBooks .NET Runtime Error 1026?

Methods to Implement to Rectify QuickBooks Error Code 15101

You need to implement the below measures, so as to chuck off the QuickBooks error code 15101:

1st Process: Start the System in Safe Mode

Safe mode with networking - Screenshot

Remaining in safe mode ensures that the windows operating system has the lowest number of drivers needed to work. In case you are using windows and are also attached to the internet with a high-speed link, then you would be able to restart the system in the safe mode setting with networking mode.

  • Choose Safe mode with networking and go for the option related to the operating system you want to use to restart.
  • Hit Enter tab.
  • Choose a Login and go for the System admin, which will give you access to all the system programs.
  • Next, enter the Admin password.
  • Now choose the yes tab when specific to work in a safe mode setting.
  • Open the QuickBooks software and try to perform the same task and check if the issue is resolved.
  • Reboot the system and you are done.

2nd Process: Checking the Internet Explorer Settings

If the first process failed to work for you, then implementing the below steps might work.

  • Initially, you need to open run windows and type in INETCPL.CPL on the open box and hit the OK tab.
  • You then have to choose the General tab and also click on the Delete tab and choose Temporary internet files and website files.
  • Delete again.
  • Choose the Connections tab and also click on LAN settings.
LAN Settings - Screenshot
  • Look for settings and hit the OK tab.
  • Move to the Advanced tab and scroll to the Security section and check if TLS 1.2 is checked and TLS 1.0 and TLS 1.1 is unchecked.
USE TLS 1.0 is checked option - Image

Read Also: How to Fix QuickBooks Error 6130?

3rd Process: Installing the Digital Signature Certificate

  • Under this process, one needs to download and install the digital signature certificate in the system.
  • Look for and spot the QBW32.exe file
  • Being a Windows 7 user, you can head to the Windows search bar.
  • Click on more results in Windows search.
  • Hit a click on the Computer icon.
  • Type QBW32.exe that has a type of application.
  • Right-click on QBW32.exe and choose the Properties tab.
  • Choose the Digital signature tab and ascertain that you have selected Intuit inc. from the signature list.
  • Now hit a click on the Details tab.
Digital Signature Details - Image
  • Pick View certificate in the Digital signature details window.
Download and install a digital signature certificate - Screenshot
  • Head to the certificate window and pick Install certificate option.
  • Hit next until you get a dialog box with Finish option.
  • Also click on the Finish tab.
  • Now reboot the system and open QuickBooks.
  • Concludingly, download the update once again.

4th Process: Running Reboot.bat Files

  • You need to close QuickBooks
  • Later on, right-click QuickBooks and choose the Properties tab.
  • Head to the shortcut tab and also click on the Open file location.
  • Look for a Reboot.bat or Reboot file from the list on the screen.
Run ‘reboot.bat’ file - Screenshot
  • Right-click the Reboot.bat file and choose Run as admin.
  • You now have to hit on the Yes tab to get user account permission.
  • CMD window will open and display a different file scrolling.
  • Reboot the system.
  • Open the QuickBooks desktop and click on Install to download the latest updates.

See Also: How to Fix Error Code 401 in QuickBooks Desktop?

5th Process: Check Windows Firewall settings

  • Click the Windows icon, then choose Settings.
  • Enter Firewall in the Search box.
  • Hit on Allow an App or Feature Through Windows Firewall when the Windows Firewall window displays.
Allow an app or feature through Windows Defender Firewall - Image
  • In the Allowed Apps window, hit on the Change Settings option.
  • Check the boxes next to any applications on your computer that you want to be able to communicate with the Internet without the Firewall interfering.
  • Additionally, you may choose whether you want secure networks and public or non-secure networks to be able to communicate by checking the Private and Public checkbox.
  • Afterward, hit OK then choose Close to exit the Windows Firewall window.
  • If the QuickBooks Error Code 15101 cannot be resolved by following this guide, try installing the digital signature certificate (walkthrough provided in the following method).

6th Process: Make Internet Explorer the Default Browser

By default, QuickBooks employs Internet Explorer as the default browser. However, inadvertently, the browser may have been changed, in turn instigating the payroll error code 15101. To set I.E as the default browser follow the short walk-through given below:

  • Launch Internet Explorer and pick the Gear icon in the upper right of the window.
  • Hit on the Internet Options from there.
  • Now, hit on the Make Default icon under the Programs tab.
Setting the internet explorer as the default browser - Image
  • Finally, to for OK to save the changes at the end.

Read Also: Fix QuickBooks Desktop fields display black instead of white issue

7th Process: Verify the date and time on your computer

Verifying the date and time on your computer is an important step. Here are the steps to verify the date and time on your computer:

  • On your Windows PC, hit a right-click on the Clock in the bottom right corner of the screen.
  • Select “Adjust date/time” from the drop-down menu.
  • In the Date and Time settings window, verify that the date and time are correct.
System Date and Time Settings - Image
  • If the date or time is incorrect, click on the “Change” button and update the date and/or time as necessary.
  • Once the date and time are correct, click on the “OK” button to save the changes.
  • Restart QuickBooks and attempt to update again to see if the issue has been resolved.

8th Process: Rename the QuickBooks Update folder

Renaming the QuickBooks Update folder is another step that can help such errors in QuickBooks. Here are the steps to rename the QuickBooks Update folder:

  • Initially, close your QuickBooks if it is open.
  • After tat open the Windows File Explorer and navigate to C:\ProgramData\Intuit\QuickBooks (or C:\ProgramData\Intuit\QuickBooksxx, where “xx” is the version of QuickBooks you have installed).
Rename the QuickBooks Update folder - Image
  • Now locate the “Update” folder and right-click on it.
  • Also select “Rename” from the drop-down menu and change the name of the folder to “Update.old“.
  • In the next step you need to reboot your QuickBooks and attempt to update again.
  • QuickBooks will create a new “Update” folder automatically during the next update process.

By renaming the QuickBooks Update folder, you are essentially forcing QuickBooks to create a new folder and start the update process from scratch.

Check Also: How to Troubleshoot QuickBooks Error Code 7009?

Winding up!

Tackling through the QuickBooks payroll error code 15101 becomes a little easier, once the above-stated set of steps is performed easily. Whereas, if you aren’t sure about the steps mentioned in this piece of writing or if in case you have any queries when fixing the error, then connecting with our QuickBooks payroll error support team using our support line is highly recommended. Our tech personnel will ensure to cater to you with the best support services instantly.


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