Voiced by Amazon Polly

Facing specific error codes and glitches is a common occurrence in QuickBooks Desktop software. During the process of installing, updating, or downloading a payroll update, Error 15240 can appear to the users. The most common factor behind the QuickBooks update error 15240 is a privacy configuration in Web Browsers or a malfunction in the Firewall. Inaccurate data and different modifications in the computer are other typical causes providing impetus to this error. In this blog, we shall go through all the aspects of the error, including the various causes, outcomes, and possible ways of fixing the technical snag. So, keep in touch with this article till the very end.

The following indications may appear if error 15240 occurs:

QuickBooks error code 15240:The payment update was unsuccessful.
QuickBooks Error 15240- File Already Exists:
The document you provided could not be loaded. Check to see whether another application is using it.
Error 15240 in QuickBooks:An unexpected problem has occurred during the connection to the internet.
QuickBooks Error 15240 - Image

QuickBooks Error 15240: Factors Responsible For Its Occurrence

Various factors may lead to this error. Some of the most principal causes behind the error are enlisted below:

  • Your system has the wrong date and time.
  • The QuickBooks software isn’t set up appropriately.
  • Intuit QuickBooks isn’t operating as the system administrator.
  • The subscription to Payroll has run out of days.
  • There is a security setting in Internet Explorer that is incorrect.
  • Permissions on Windows documents aren’t being granted.
  • Firewall setup with some erroneous settings.
  • Windows file got corrupted.
  • The company file in QuickBooks got corrupted.

Different Outcomes of the QuickBooks Payroll Update Error 15240

When QuickBooks error 15240 arrives, you can face the following problems while working on your computer:

  • An installation of the newest maintenance version is blocked in QuickBooks and no further progress is possible.
  • Once the QuickBooks error notice occurs, the paycheck cannot be adjusted.
  • You are unable to do your paycheck duties. 
  • Users may experience excessive computer failures or lazy windows functioning.

Read Also: How to Upload Receipts to QuickBooks Desktop Pro Plus, Premier Plus or Enterprise?

Updated Solutions to Remove QuickBooks Error 15240 While Updating or Downloading a Payroll Update

Despite the fact that runtime problems are inconvenient and persistent, they aren’t insurmountable because there are various fixes to rectify QuickBooks error message 15240. Here are a few of the effective solutions that will get rid of the error, once and for all.

1st Solution: Find Out the Incompatible Software

Getting the runtime issue usually means that two program are in disagreement with one another. In order to begin solving the problem, close all of the open program at once.

  • To launch Task Manager, tap on the Ctrl+Alt+Del keys at the very same time. It will show you a listing of all the program that are presently executing.
  • Stop each application one at a time by opting for it and hitting on the End Task option in the Services tab of the Task Manager.
Close QBW32.exe process - Screenshot
  • You’ll have to keeps an eye out to see whether the error notice appears again after you halt a process.
  • Once you’ve figured out which software is to blame for the problem, the following step in debugging is to restart the app.

2nd Solution: Update Conflicting Programs

  • At very first, navigate to Start menu > Control System.
  • And then hit on Uninstall a program to remove an application in Windows 7.
  • To remove a software in Windows 8, just hit the Home icon.
  • In the next step click More Settings, and after that select Control Panel > Uninstall a program.
  • To uninstall software in Windows 10, simply put Control Panel into the search window, and then hit the result.
  • In the next step select Uninstall a program.
  • Once you’re in Programs and Features, just tap the problematic software and then choose Update or Remove.
Uninstall WebRoot - Screenshot
  • If you opted to update, simply follow the prompts to Finish the procedure. If you selected to remove, follow the prompts to remove and afterwards re-download or utilize application’s setup CD to reload the software.

Also see: What are the system requirements for QuickBooks Desktop 2022?

3rd Solution: Verify That the System’s Time and Date are Correct

System Date and Time Settings - Image
  • Go over to the computer’s Start Button then hit the start and launch the program.
  • Prior to hitting on OK, enter control panel into the search area.
  • Go back to the list and click Control Panel from the drop-down menu.
  • Go to the webpage where you may modify the time and date.
  • The Time and date should be changed properly.
  • Choose the Apply feature; next press the OK icon to confirm current modifications.

4th Solution: Verify the Internet Explorer Settings

  • First, you need to remember, Internet Explorer should be opened as soon as possible.
  • Second, go to the Settings page in Internet Explorer and then select Internet Connections.
  • After that select Advanced from the menu.
  • Next, select the SSL 2.0 and SSL 3.0 options by navigating to the bottom of the page.
Verify the Internet Explorer settings - Image
  • Once done with that, you need to mark the squares opposite to both choices with the words Check Sign.
  • The final step is to Apply, and next click OK to confirm your selection.

Also see: How to Resolve the Error 350 in QuickBooks Online?

5th Solution: Permit Access to the QuickBooks Setup Folder

  • Stop QuickBooks Desktop then open Windows File Manager to get started.
  • Go to C: Program Files, and then choose the Intuit file by right-clicking on it.
  • After that, go to the File menu, then Settings, and finally the Advanced section.
  • The User Group should be owner if it is.
    • Just browse to the Advanced Security Settings window page and select Change left to the Owner section.
    • Now input user names and hit Check names in the Enter to choose the field.
    • Select OK, and after that pick the Replace owner on sub containers and objects for the checkbox.
    • Select Apply, and hit OK.
    • Within the Permissions tab choose Users and thereafter Full Control.
    • Finally hit the Apply button once again.

Try downloading the updates. If the error still appears, repeat the above steps and the following folders:

  • C:\Program Files\Common Files\Intuit
  • (64-bit users) C:\Program Files (x86)\Common Files\Intuit
  • C:\ProgramData\Intuit
  • C:\Users\Your User Name\AppData\Local\Intuit

6th Solution: Run your QuickBooks as an Administrator

Run your QuickBooks as Administrator - Image

Few times this error can be resolved by using QuickBooks as admin privileges. To do this hit a right-click on the QuickBooks icon on your Desktop, then select Run as Administrator. If any pop-ups appear, hit on Yes tab.

See Also: How to Troubleshoot QuickBooks Error 6123?

7th Solution: Check your Third-Party Firewall

  • If you are not good in technical aspects then we recommend you to consult the developer of your third-party firewall for instructions on how to adjust the settings and allow QuickBooks to download and install updates.
  • Make sure the following files are given access to go through your firewall.
    • qbw32.exe (QuickBooks executable file)
    • qbupdate.exe (QuickBooks update executable file)
  • Now verify that ports 80 and 443 are not disabled.


The preceding walkways should assist to solve the problem confronted while going for payroll upgrades. This article includes all data regarding the QuickBooks payroll error 15240, and this error is specifically stated when users attempt to alter the paycheck in QuickBooks.

In the next part, this blog also contains the indications and factors that can be used to rectify errors. You may contact QuickBooks payroll error support help line number. We are always ready to assist you any moment. As an alternative way of communicating with us, you may even reach out to our support team through the live chat option available on the website.


Related Articles:

How to fix “Error: Cannot communicate with the company file due to firewall”?

Resolve Data Damage on QuickBooks Desktop Company File

How to Fix QuickBooks Abort Error Message?

Call Now+1-800-615-2347