During the process of installing, updating or downloading a payroll update, Error 15240 can appear to the users. The most common factor of QuickBooks update error 15240 is indeed a privacy configuration in Web Browsers or a malfunction in the Firewall. Inaccurate data and different modifications in the computer are typical causes of this error.

The following indications may appear if error 15240 occurs:

QuickBooks error code 15240: The payment update was unsuccessful.

QuickBooks Error 15240- File Already Exists: The document you provided could not be loaded. Check to see whether another application is using it.

Error 15240 in QuickBooks: An unexpected problem has occurred during the connection to the internet.

QuickBooks Error 15240 - Image

QuickBooks Error 15240: What might be responsible for it?

  • The system has the wrong date and time
  • The QuickBooks software isn’t set up appropriately
  • Intuit QuickBooks isn’t operating as the system administrator
  • The subscription to Payroll has run out of days
  • There is a security setting in Internet Explorer that is incorrect
  • Permissions on Windows documents aren’t being granted
  • Firewall setup with the appropriate settings
  • Windows file has been corrupted
  • The corporate file for QuickBooks is corrupted

What are the outcomes of QuickBooks payroll update error 15240?

When QuickBooks error 15240 arrives, you can deal with the following problems:

  • An installation of the newest maintenance version is blocked in QuickBooks and no further progress is possible.
  • Once the QuickBooks error notice occurs, the paycheck cannot be adjusted.
  • Perhaps you cannot do your paycheck duties. 
  • Users may experience excessive computer failures or lazy windows functioning.

Read Also: How to Upload Receipts to QuickBooks Desktop Pro Plus, Premier Plus or Enterprise?

Steps to Remove QuickBooks Error 15240 While updating or downloading a payroll update

Despite the fact that runtime problems are inconvenient and persistent, they aren’t insurmountable because there are fixes for them. Here are a few ideas.

Solution 1: Find out the incompatible software

Getting the runtime issue usually means that two program are in disagreement with one another. In order to begin solving the problem, close all of the open program at once.

  • To launch Task Manager, press Ctrl-Alt-Del keys at the very same time. It will show you a listing of all the program that are presently executing.
  • Stop each application one at a time by selecting it and pressing the End Task option in the Activities tab of the Task Manager.
Close QBW32.exe process - Screenshot
  • You’ll have to keeps an eye out to see whether the error notice appears again after you halt a process.
  • Once you’ve figured out which software is to blame for the problem, the following step in debugging is to restart the app.

Solution 2: Update Conflicting Programs

  • At first select Start > Control System, and then remove a programme to remove an application in Windows 7.
  • To remove a software in Windows 8, hit the Home icon, then More Settings, and afterwards Control Panel > Uninstall a program.
  • To uninstall software in Windows 10, simply put Control Panel into the search window, hit the result then select Uninstall a program.
  • Once you’re in Programs and Features, tap the problematic software and choose Update or Remove.
Uninstall WebRoot - Screenshot
  • If you opted to update, simply follow the prompts to finish the procedure. If you selected to remove, follow the prompts to remove and afterwards re-download or utilize application’s setup CD to reload the software.

Also see: What are the system requirements for QuickBooks Desktop 2022?

Solution 3: Verify that the system’s time and date are correct

System Date and Time Settings - Image
  • Go over to the computer’s Start Button then hit the start and launch the program.
  • Prior selecting OK, enter control panel into the search area.
  • Go back to the list and click Control Panel from the drop-down menu.
  • Go to the webpage where you may modify the time and date.
  • The time and date should be changed properly.
  • Choose the Apply feature; next press the OK icon to confirm current modifications.

Solution 4: Verify the Internet Explorer settings

  • Internet Explorer should be opened as soon as possible.
  • Go to the Settings page in Internet Explorer and select Internet Connections.
  • Then select Advanced from the menu.
  • Select the SSL 2.0 and SSL 3.0 options by navigating to the bottom of the page.
Verify the Internet Explorer settings - Image
  • Mark the squares opposite to both choices with the words Check Sing.
  • The final step is to Apply, and afterwards click OK to confirm your selection.

Also see: How to Resolve the Error 350 in QuickBooks Online?

Solution 5: Permit access to the QuickBooks setup folder

  • Stop QuickBooks Desktop then open Windows File Manager to get started.
  • Go to C: Program files, and then choose the Intuit file by right-clicking on it.
  • After that, go to the File menu, then Settings, and finally the Advanced section.
  • The User Group should be owner if it is.
    • Just browse to the Advanced Security Settings window page and select Change left to the Owner section.
    • Now input user names and hit Check names in the Enter to choose the field.
    • Select OK, and after that pick the Replace owner on sub containers and objects for the checkbox.
    • Select Apply, and hit OK.
    • Within the Permissions tab choose Users and thereafter Full Control.
    • Finally hit the Apply button once again.

Try downloading the updates. If the error still appears, repeat above steps and the following folders:

  • C:\Program Files\Common Files\Intuit
  • (64-bit users) C:\Program Files (x86)\Common Files\Intuit
  • C:\ProgramData\Intuit
  • C:\Users\Your User Name\AppData\Local\Intuit

Solution 6: Run your QuickBooks as Administrator

Run your QuickBooks as Administrator - Image

Few times this error can be resolved by using QuickBooks as admin privileges. To do this hit a right-click on the QuickBooks icon on your Desktop, then select Run as Administrator. If any pop-ups appears click Yes.

Solution 7: Check your third-party firewall

  • If you are not good in technical aspects then we recommend you to consult the developer of your third-party firewall for instructions on how to adjust the settings and allow QuickBooks to download and install updates.
  • Make sure the following files are given access to go through your firewall.
    • qbw32.exe (QuickBooks executable file)
    • qbupdate.exe (QuickBooks update executable file)
  • Now verify that ports 80 and 443 are not disabled.

See Also: How to Troubleshoot QuickBooks Error 6123?


The preceding facts should assist to solve the problem of payroll upgrades. This article includes all data regarding QuickBooks payroll error 15240, and this problem was specifically stated when users tried to alter the paycheck of QuickBooks.

In the next part, this blog also contains the indications and factors that can be used to rectify errors. You may contact QuickBooks payroll error support help line i.e. 1-800-615-2347. We are always ready to assist you any moment.


Related Articles:

How to Export your QuickBooks Desktop File to QuickBooks Online?

How to Access QuickBooks Desktop Remotely?