Get the DIY Methods to Fix Error 1920: QuickBooks Database Manager Failed to Start:

Despite your best efforts, you may encounter various QuickBooks issues for one cause or another. This article aims to provide the fixing steps for QuickBooks install error 1920. In a later section of this piece, we will cover several related facts in more detail. This problem frequently occurs when the QuickBooks database server manager cannot connect to company files because they are located on a desktop hard drive. When the QBDBMS attempted to access a drive on the desktop but could not, the service would not properly start.

What Does QuickBooks Error 1920 Means?

QuickBooks error code 1920 is related to the Database Server Manager (QBDSM), and is particularly seen when the user install/updates the QuickBooks. In fact, the error message which states this error clearly lists out an issue while running the QBDSM Service. The error message is – “Error 1920: Service QuickBooks Database Manager (QBCFMonitorService) failed to start”. To get attuned to the causes and fixes, read the article all the way to the end. The solution to this error is fully described in this segment. Thus, stay tuned till the end to learn more information about this issue.

Possible Causes of QuickBooks Database Manager failed to start error 1920

This section mentions the multiple reasons behind this error:

  • If QuickBooks installation or uninstallation went wrong.
  • QBDSM may be damaged
  • Invalid registry entries may cause this problem in Windows.
  • Any virus or malware assault.
  • This issue could result from QuickBooks essential files accidentally being removed for any reason.
  • Many entries related to QuickBooks in the windows registry may be invalid.
  • QBDSM is unable to establish connection with the Company file.

Symptoms of the QuickBooks Error Code 1920

  • QuickBooks Database Server Manager, which takes place if the QBCFMonitorService cannot start.
  • A power outage or erroneous system shutdown could cause you to have a similar problem.
  • If there is an issue with the operating system, you can experience this error.
  • A failure to open the database server manager is indicated by the error code 1920 (QBCFMonitorService) in QuickBooks.

You may read also: How to Create a New QuickBooks Company File From an Existing One?

Methods to Resolve QuickBooks Error 1920 (Database Manager Failed to Start)

Users should make use of the following methods if they wish to oust this QuickBooks install error 1920 in no time.

Case 1: In case you are attempting to install or update QuickBooks

This is an effective resolution for users who are facing Error 1920 when installing updates for QuickBooks. The steps to clean install QuickBooks Desktop are:

Step 1: (Clean Install) Going for the un-installation of QuickBooks Desktop

  • Go for the Start menu, and then visit the Control Panel.
  • Later, make a move to the Programs and Features tab.
Programs and Features option
  • Choose QuickBooks Desktop and select Uninstall/Change.
  • Proceed with the Uninstall.
Uninstall QuickBooks Desktop - Image
  • The next measure is to go to the installation folders
  • Therein, right-click on the Intuit folder and select Rename.
  • Change the name of the folder by adding .OLD at the end.

Step 2: Change the installation folders names

You must either show hidden files and folders or use Windows built-in file search function if you cannot see the application data or program data folder. Additionally, only uninstall and rename the QuickBooks version folder located in the Intuit folder (C:\Program Data\Intuit) if you have additional Intuit software installed on the computer.

  • Go to the installation files, and then take a look at the table below:
Windows 11/10/8/7Windows Vista
C:\Program Data\IntuitC:\Program Data\Intuit
C:\Program Data\Common Files\IntuitC:\Program Data\Common Files\Intuit
C:\Program Files\IntuitC:\Program Files\Intuit
C:\Program Files\Common Files\IntuitC:\Program Files\Common Files\Intuit
  • Start the Run command by simultaneously pressing the Windows and R keys.
  • After that put the folder’s location in and press the Enter key.
  • Now rename the folder by using the right-click.
  • Finally, change the folder’s name to .OLD.
  • Now, the next step is to install the program again.

Step 3: Install the QuickBooks Desktop

After successfully completing the previous two steps, you must install the QuickBooks desktop.

  • Prepare for the installation of your program first and then set up the QuickBooks Desktop.
  • After that go to the downloaded file (QuickBooks.exe) and click to Run it.
  • Follow the on-screen prompts and consent to the Software license agreement.
  • Now choose the Next Option.
  • After entering your software’s Product and License codes, select Next tab.
License and product number- Image
  • After that choose the installation type that is best for you and then install quickly by pressing Next tab.
  • In the next step choose Custom installation and network option.
Customer and Network Install in QuickBooks - Image
  • Finally, run QuickBooks Desktop and check the QuickBooks database manager failed to start error 1920 is resolved.

Step 4: Set the new company file name in QuickBooks desktop

  • You must launch QuickBooks for this and select Open or Restore an existing company from the QB file menu.
  • After that go to the Next tab after opening a company file.
  • After you’re done, pick a new name for the company file.
  • Lastly, hit a click on the “Open Tab.”

Check Also: How to Fix QuickBooks Update Error 1625?

Step 5: Use QuickBooks tools hub program

The Tool Hub comprises different features like QuickBooks Install Diagnostic Tool, Quick Fix My Program, and File Doctor Tool. These tools can resolve Error message 1920 in QuickBooks.

  • For this the user first should download and install the QB Tool Hub from Intuit.
  • Then, commence the installation by double-clicking the .exe file corresponding to the tool in the download folder.
  • When successfully installed, run the tool, and use the different features of the tool one by one.
QuickBooks tool hub program - Image
  • For instance, QuickBooks Install Diagnostic tool fixes the installation issues, which also include such installation errors.
  • The QuickBooks File Doctor Tool can rectify any company file errors which indirectly result this error.
  • The Quick Fix My Program feature can also fix a myriad of technical issues which could directly or indirectly contribute to this error.

Case 2: When you attempt to update the QuickBooks database server manager on the server system

The procedures below can still be completed even if QuickBooks is not installed on the server by sharing the file over the network with the database server administrator.

Step 1: Uninstall QuickBooks database server manager

  • At first, press the Windows key and R keys together.
  • In the Run box, type “appwiz.cpl”, and press Enter key.
  • In the program and features, opt for QuickBooks Database Server Manager and click on Uninstall/Change.
  • Get the program uninstalled, and then rename the Intuit folder.
  • Finally, go for the reinstallation of QuickBooks Database Server Manager using the following procedure.
  • Double-click the file – “Setup_QuickBooks.exe” downloaded from Intuit.
  • Opt for Custom or Network Options as the install option
  • Proceed with Next
  • Go with the options “I’ll be using QuickBooks Desktop on this computer, and that “I’ll be storing”.
Custom and Network options - Image

Step 2: Rename the installation folders

If you cannot see the application or program data, you make sure that the hidden files and folders are visible. If you have additional Intuit applications installed on your computer, remove or rename the QuickBooks version folder found in the Intuit folder: C:\Program Data\Intuit.

  • You need to consult the following chart while browsing the installation folders:
Windows 10/8/7Windows Vista
C:\Program Data\IntuitC:\Program Data\Intuit
C:\Program Data\Common Files\IntuitC:\Program Data\Common Files\Intuit
C:\Program Files\IntuitC:\Program Files\Intuit
C:\Program Files\Common Files\IntuitC:\Program Files\Common Files\Intuit
  • Now, hit Windows and R to launch the run command.
Press Windows R keys.jpg
  • After entering the folder’s location, press the Enter key.
  • Rename the folder by using the right-click menu.
  • To put an end to the procedure, rename the folder .OLD.
Renaming the installation folders

See Also: How do I Fix Error 6143 in QuickBooks?

Step 3: Reinstalling the database server manager for QuickBooks

The following are the steps to download and install the database server manager:

  • On the server computer, you need to download and install the server manager firstly.
  • After that make sure that any open apps on the server device must be closed including the QuickBooks.
  • In the next step install QuickBooks desktop by opening the downloaded Setup_QuickBooks.exe file.
  • Follow each instruction displayed on the screen carefully.
  • Now select Custom and Network options after selecting an install type is advised by QuickBooks and then hit a click on the Next tab.
Reinstalling the database server manager for QuickBooks - Image
  • Afterwards, hit a click on the Next button after selecting the chosen Network setup option. Both choices install the database server manager.
  • By clicking on I’ll be utilizing as well as storing QuickBooks desktop on this device is advised if you wish to have both QuickBooks desktop and database server manager on the server machine.
  • If you simply want the database server manager installed on your server system, be sure you choose I won’t be using QuickBooks desktop.
  • Continue following the on-screen instructions, and hit a click on Install when you are ready. Additionally, Windows may request permission.

Step 4: Restart the QBDSM process in Task Manager

One more strategy to fix this QuickBooks error 1920 is by ending the process related to QBDSM in the Task Manager, followed by restarting QuickBooks.

  • At first, press Ctrl + Alt + Delete keys altogether, and then Open the Task Manager.
  • Within the Task Manager, click on the Processes tab, and choose the process related to QBDSM.
Close QBW32.exe process - Screenshot
  • After that, click on End Process.
  • Now, restart QuickBooks Desktop, and the process will automatically restart.

Check Also: How to Fix QuickBooks Error Message 16026?


The post comes to a close with the hope that the advice and strategies we provided above will help you resolve the QuickBooks error code 1920. These above-mentioned solutions will prove to be the best possible solution. We understand that your business requirements can be really specific and you may need a custom-made solution. If you’ve any queries, kindly connect with our QuickBooks installation error support experts via 1-800-615-2347, and the support team will help you in better way.


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