QuickBooks software, no doubt, has driven a revolution in the accounting domains and businesses. However, innumerable errors and glitches are associated with the QuickBooks software that keeps impeding your work progress recurrently. QuickBooks also has many different functions like the pre-authorization of electronic funds and time tracking options for employees, and these functions have always proved to be useful for its users. Sometimes, users might face problems due to some technical glitches in the software. So here, in this article, we are going to discuss one of the common errors found in QuickBooks i.e. QuickBooks banking error 9999. It is reported as a script error that corrupts the connection between the bank and QuickBooks Online.

Thus, read this article till the end to get rid of QuickBooks banking issue 9999. However, you can also take help from our dedicated support team. We will ensure to assist you in getting rid of any such issue.

You may also read: How to Fix QuickBooks error 12029?

What is QuickBooks Banking Error Code 9999?

Error code 9999 in QuickBooks Online pertains to the script error. It impacts your internet connection and impedes the connection between QuickBooks Online and the Bank. Additionally, your computer begins to freeze or reacts to your requests slowly. It consequently has an impact on your company’s operations and may lead to the deletion of your essential company files. A faulty installation of QuickBooks is the main reason for such a mistake. Let us get to the depth of the issue and know the various causes and ways to resolve it.

ErrorSorry, we can’t update your account. Please try updating again later. (Error 9999)
QuickBooks Online Error Code 9999 - Image

It is the banking error 9999 in QuickBooks Online, and whenever you identify this error, you should immediately contact your bank partner or take help from an expert.

Why Does QuickBooks Banking Error Code 9999 Occur?

Numerous factors may contribute to the occurrence of the Banking error 9999 in QuickBooks. Following are a few of them:

  • The link between the Bank and Intuit Server is too slow due to a poor internet connection.
  • Antivirus or firewall application obstructing the connection between the QuickBooks server and the Bank’s website.
  • Due to excessive browser cache files.
  • When Windows firewall or antivirus firewall blocks the bank website or Intuit server to connect.
  • Some problems at the Bank’s end.
  • A corrupt and incomplete installation.
  • In case the QuickBooks files are mistakenly deleted.
  • Malware or virus-corrupted windows system files.

A variety of factors can cause QuickBooks error 9999, so it is vital that you should troubleshoot each of the possible causes to prevent it from recurring.

Primary Signs and Symptoms of the QuickBooks Error 9999

There can be various symptoms of QuickBooks error 9999, a few of which are listed below –

  • You will not be able to get connected to the bank.
  • The browser will slow down and your system will experience extreme lags.
  • You will get a dialogue box stating “Sorry, we can’t update your account. Please try updating again later. (9999)

You may also read: How to Download & Use QuickBooks Connection Diagnostic Tool?

Ways to Troubleshoot the QuickBooks Error Code 9999

The main cause behind this error is when QuickBooks Online cannot establish a seamless connection with the Bank. You may experience this issue with several banks. Follow the methods listed below to get rid of the QuickBooks Banking Error 9999.

Method 1: Clear Browser’s Cache Files

delete all the cookies and temporary internet files in the browser - Screenshot

For Google Chrome

  • Launch Google Chrome and proceed to ‘Settings,’ followed by hitting the ‘Clear Browsing Data‘ option.
  • Afterward, head to the ‘Cached Images and Files‘ option.
  • Hit on the ‘Clear Data‘ button.
  • The cache files will be deleted.

For Firefox

  • Type ‘About: preferences#privacy‘ in the address bar and hit on the ‘Enter‘ key.
  • Choose the ‘Clear Recent History‘ option.
  • Finally, hit on ‘Clear Now‘ after choosing ‘Cache‘ from the list.

For Internet explorer

  • Hit on the ‘Ctrl+Shift+Delete‘ buttons together.
  • From the ‘Delete Browsing History‘ page, proceed to the ‘Temporary Internet files and website files.’
  • Finally, hit on the ‘Delete‘ tab.

For Safari

  • Hit on ‘Develop‘ from the top menu.
  • Choose the option ‘Empty Caches.’

Method 2: Report the Issue to your bank

Once the concern is dealt with, you will certainly receive an email straight from the team that settles banking errors, not from the customer care team.

See also: How to fix QuickBooks Desktop Install Errors?

Method 3: Clean Off Any Junk Files

Clean the system junk files - Screenshot

When you remove files from your PC, it could leave temporary or trash files behind. This, in turn, causes a conflict between various programs on your system. You might also be unable to connect to your bank account because of these junk files. As such, it is mandated that you delete the temporary files from your PC to prevent any further conflict.

The Disk Cleanup tool is quite useful for this. The steps are as follows:

  • Hit on the ‘Win + R‘ buttons together to show the ‘Run‘ box on your screen.
  • In the ‘Run‘ box, type ‘cleanmgr.exe.’
  • Hit the ‘OK‘ button or press the ‘Enter‘ key.
  • Subsequently, choose ‘Clear up system files‘ in the ‘Disk Cleanup‘ window.
  • Hit on the ‘Yes‘ button after that. You will be given a list of files that will be deleted as a result of the process.
  • Now, hit a click on ‘OK‘ after marking each item on this list.
  • Next, choose ‘Delete Files‘ from the menu.
  • Wait until the Disk Cleanup tool removes the temporary files from your system. Your system’s cache will be quickly cleared by conforming to this method. This shall also allow you to continue managing your bank account uninterruptedly.

Method 4: Disconnect and Reconnect Bank Account

Disconnect and Reconnect Bank Account - Image

Follow these procedures to disconnect your bank account from QuickBooks Online:

  • From the left side, first, choose the ‘Banking‘ tab.
  • Afterward, hit on the ‘Edit‘ option next to the account you want to disconnect from.
  • Subsequently, opt for the ‘Disconnect this account‘ option from the ‘Account‘ window.
  • Hit on ‘Save and close.’
  • Afterward, follow these procedures to reconnect the bank account to QuickBooks Online:
  • Hit the ‘Add Account‘ option under the ‘Bank‘ tab.
  • Enter your bank account login information now, and then choose ‘Continue.’
  • Then, click on the ‘Bank‘ option after choosing ‘Securely connect.’
  • Choose your account from the ‘Account type.’
  • Next, choose a credit card or bank account.
  • Lastly, hit on ‘+Add new’ and then tap on ‘Connect‘ if you don’t already have an account.

Read Also: How to Resolve QuickBooks Update Error 15227?

Method 5: Log in to the Bank’s website From the Web Browser

You may no longer link your account to the Bank for security reasons. As a result, your Bank must perform additional verification. Choose a web browser of your choice, and then proceed to the website of your Bank. Subsequently, sign in to your bank account using the security credentials. Enter the OTP that the Bank sent you or respond to any security inquiries for validation. Try updating your Bank feeds in QuickBooks Online after logging in successfully.

If you still face the QuickBooks online error 9999 even by logging into the Bank’s website, then proceed to Method 6.

Method 6: Update Your Bank Account

If you update your bank account a few times, the error might get fixed. To update your Bank, follow the instructions below.

Update your bank account - Image
  • Launch QuickBooks online and follow up by choosing the ‘Banking‘ option.
  • Subsequently, hit on ‘Update.’
  • Repeat the same action number of times.
  • Implement the next method if upgrading your Bank doesn’t fix the problem.

Method 7: Manually Import Transactions

You can visit the Bank’s website. Subsequently, download the transactions in the ‘.QBO‘ format, and then import them into QuickBooks Online. This step can be performed if none of the methods mentioned above for fixing the error code 9999 work out.

Read Also: Fix Internet Explorer 11.0 is required when it is already installed warning in QuickBooks

Method 8: Repair the Registry Files

Use Registry Editor - Screenshot

The Windows Registry is essential for running several functions. It thereby becomes necessary to fix any damaged Windows registry files at the earliest. You can use the command line to fix the Windows Registry files. Just follow the below-mentioned steps:

  • Advance to the ‘Start‘ menu.
  • In the Search box, type in ‘Command.’
  • While holding down the ‘Ctrl + Shift’ keys, hit on the ‘Enter‘ key.
  • If prompted, hit on the ‘Yes‘ option.
  • In the ‘Command Prompt‘ window, type in the ‘Regedit‘ command.
  • Afterward, hit the ‘Enter‘ key.
  • Right-click the ‘key associated with Error 9999‘ in the ‘Registry Editor.’
  • Proceed to the ‘File‘ menu.
  • Afterward, hit on the ‘Export‘ button.
  • The backup key should now be saved in the folder you selected.
  • Choose ‘Selected branch‘ in the ‘Export range‘ box.
  • Finally, hit on the ‘Save‘ option.
  • Ensure that the ‘.reg file‘ extension is used to save the file.
  • Make a backup of the registry entry in the final step.
  • You can then check if the QuickBooks Banking Error 9999 got fixed.

Method 9: Use the System File Checker

Type sfc-scannow - Screenshot

You may easily check your system files with the Windows System File Checker. If you discover any troublesome files that are giving you issues, fix them right away. You can make use of the SFC command to complete this operation. The Command Prompt window can be used for this. For your convenience, we are assisting you with the following steps:

  • Initially, hit on the Windows key.
  • In the ‘Search‘ box, type ‘Command.’
  • Choose ‘Run as administrator’ by right-clicking on the ‘Command Prompt‘ button.
  • Subsequently, type the following command in the command prompt: ‘SFC/scannow.’
  • Hit the ‘Enter‘ key.
  • This procedure could take a short while. Restart your computer after the procedure is complete.
  • Later, check if this method fixed the QuickBooks problem 9999.

When using online banking, it can be incredibly annoying when an unexpected issue pops up and prevents you from continuing any further. The connection between QuickBooks and the Bank is disrupted due to the appearance of the error code 9999 in QuickBooks.

Also see: What is QuickBooks Error Code 6190 and How to Fix it?

Wrapping up! Still, facing the issue? Just contact our Support Team,

In this article, we’ve tried to cover every aspect related to the effective methods for fixing this QuickBooks banking error 9999. We hope that this piece of writing served your purpose. However, if you are facing any such errors or any other problem associated with it or require any further assistance, reach out to our QuickBooks online error support team through our helpline i.e., 1-800-615-2347.


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