Checkout the possible ways to fix subscription has lapsed error in QuickBooks desktop:

If you are a QB user, then you might be aware of the fact that this software works on subscription. Often users report an issue that appears with an error message stating “Your QuickBooks subscription has lapsed”. If you have also faced an issue that the QuickBooks subscription has lapsed or expired, then today’s article will be of great help to you. The most important point to be noted here is that this issue does not affect the company data. Thus, need not to panic, all you have to do is read this article carefully till the end. Subscription error in QuickBooks is often caused by majority of the factors.

Today’s article will brief you with the information related to fixing the subscription error in QuickBooks desktop. However, if you want our team to fix the error on your behalf, then you can simply contact Axpert Advisors team via our helpline i.e., 1-800-615-2347. We are a team of professionals who would help you in fixing the issue with much ease.

You may also like: 6 Ways to Fix QuickBooks Error Code 1625

What is a QuickBooks Subscription Lapsed Error?

A QuickBooks subscription lapsed error occurs when a user’s subscription to QuickBooks Desktop expires. When this error occurs users can not able to access their account or any features related to their subscription. This error message appears as a pop-up on the screen and prevents the user from accessing the application or its features until the subscription is renewed. The following error message might be seen on your desktop screen:

QuickBooks subscription has expired issue - Image

Why does the QuickBooks Subscription Lapsed Error occur

QuickBooks Desktop requires a subscription to access the software and its features. When the subscription of QuickBooks Desktop expires, you may receive an error message indicating that your subscription has lapsed. The causes of this error can vary and include:

  • The most common cause of the this error is that your QuickBooks Desktop subscription has expired.
  • If your billing information is incorrect or outdated, it can result in payment issues and the “subscription has lapsed” error occurs.
  • If you have connectivity issues, it can cause problems with processing your subscription renewal payment.
  • You are using an outdated version of QuickBooks Desktop,
  • Sometimes, the issue can be with the Intuit server that manages QuickBooks Desktop subscriptions, resulting in the subscription has lapsed error.

What are the consequences of a QuickBooks Subscription Lapsed Error?

The consequences of a lapsed subscription can be severe, especially for businesses that rely heavily on QuickBooks to manage their finances. A lapsed subscription can cause delays in payroll processing, missed payments, and other financial inaccuracies, that can harm a business’s reputation and financial stability. If you are a victim of this problem, there are several steps you can take to resolve the issue. Below are some of the most effective solutions:

Methods to Resolve QuickBooks Subscription has Lapsed Error

To resolve the “subscription has lapsed” error in QuickBooks, you can try the following solutions:

Method 1: Checking the Internet Connection Settings

Checking the internet connection settings - Image

Changing the internet connection settings in QuickBooks can fix the subscription error in QuickBooks desktop. You can carry out the troubleshooting steps to check the internet connection settings, in order to connect to online services in QuickBooks.

Method 2: Restoring the Product and License file

If checking the internet connection settings didn’t work for you, then you can restore the product and license file. It should be noted that the QuickBooks desktop saves a file with the product and license information to the hard drive. You can easily restore the file, with the help of the steps below:

  • First of all, you need to close QuickBooks desktop.
  • And after that, close QuickBooks desktop.
  • Once done with that, you need to open the Windows start menu.
  • Followed by typing the Run into search box and hit Run tab.
  • Next step is to type C:\ProgramData\Intuit\Entitlement Client\v8 and then hit Enter tab. In case it doesn’t open a folder, you need to enter C:\ProgramData\Intuit\Entitlement client\v6 instead.
EntitlementDataStore.ecml file - Screenshot Image
  • After that, you need to look for the file entitlementdatastore.ecml and also right click it and also choose Delete. You will then have to select Yes to confirm.
  • Now, open QuickBooks and also the Company file.
  • The last step is to follow the onscreen instructions to Register QuickBooks again and with the product and license info.

Check Also: How to Fix QuickBooks Error 16026?

Method 3: Installing QuickBooks Updates

QuickBooks desktop and install updates - Screenshot Image

You need to install the latest, free updates for the version of QuickBooks. This will fix the QuickBooks desktop subscription errors and will also ensure that the features are upgraded and issues are fixed.

Method 4: Using QuickBooks Desktop Tools Hub

When none of the above methods worked for you, then we recommend you to use the QuickBooks tool hub program. At times damaged windows might prevent the software from connecting to our online services. You need to download and use the hub and try fixing the issue. The steps involved in this process are as follows:

  • Initially, you will have to open the QuickBooks desktop tool hub.
  • And then choose the Installation issues tab.
Installation Issues tab in Tool Hub - Image

Read Also: How to Fix QuickBooks Desktop Update Errors?

Solution 5: Updating the Billing Information

The last method that can be implemented is to update the billing information. If you have changed the business credit cards or accounts, then simply updating the payment details would work for the subscription. The steps involved here are:

  • Firstly, sign in the Customer Account Management portal. Make sure that you sign an with the Admin credentials.
  • After that, choose QuickBooks from the list of Products and Services.
  • Next step is to opt for Edit in the Billing information section.
Account or billing information - Screenshot Image
  • Once done with that, you need to Update the payment information. And then choose to Save and Close, after you are done with the process.
  • Now, open QuickBooks desktop.
  • The last step is to navigate to the Help menu and then move to Manage my license. Also, choose Sync license data online.
Sync License Data Online - Screenshot Image
  • And check if the error has been resolved or not.

Note: If none of these solutions work, you may need to renew your subscription

Solution 6: Renew your subscription

The most straightforward solution to a lapsed subscription error is to renew your subscription.

  • Navigate to the Help menu in and choose “Manage My Account” option.
  • Now log in to your Intuit account and follow the prompts to renew your subscription.

Also see: Fix QuickBooks cannot communicate with the company file error


Up till now the Subscription Error in QuickBooks Desktop might have been fixed. However, if you continue to face the same error, then need not to worry, as we are there to assist you. Do not hesitate in calling us at any point of time at our toll-free i.e., 1-800-615-2347. We are a hub of technically sound accounting professionals, who work round the clock to provide the best possible QuickBooks desktop support services.


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