Learn how to Troubleshoot PDF and Print problems with QuickBooks Desktop

Are you struggling with printing issues while working with the QuickBooks desktop? Study this write-up to find out how to troubleshoot the printing problems with Quickbooks in the most convenient ways. Printing issues with QuickBooks are often experienced due to missing or corrupted components, or if there are any issues with the printer or with the system. Before you begin with the implementation of the troubleshooting steps, it should be noted that all printers are different, so, you need to have a thorough knowledge of all the troubleshooting steps mentioned below to get your QuickBooks printing problem fixed.

If you follow the guidelines mentioned in this write-up, you will easily get rid of these QuickBooks desktop printing errors and you will be able to enjoy working on QuickBooks without any interruption. Just in case you are unsure of implementing the steps manually, then talking to our professionals would work.

Common printing issues in QuickBooks desktop

Here is a list of common printing issues that may be confronted by users whole working in QuickBooks:

  • QuickBooks not connecting to Microsoft XPS document writer.
  • QB issues connecting to the printer.
  • QuickBooks freezes when saving pdf for syncing issues
  • QuickBooks software doesn’t save the form or reports as a pdf due to damaged components.
  • QB freezes when printing due to an unresponsive XPS port.
  • Missing XPS printer driver.
  • Error 1722 or 1801 was ignored during the installation.
  • Missing XPS printer driver.
  • QuickBooks is unable to print to a printer, and QuickBooks print command routes to null.
  • QuickBooks doesn’t convert pdf file because of XPS writer.
  • QB doesn’t covert to print due to communication issues
  • Unrecoverable error when printing from QuickBooks desktop for file readability issues.
  • QuickBooks pdf converter error 14982 50172.
  • PDF converter activation error 20 30 in QuickBooks.
  • Unrecoverable error with the code 15064 06798.
  • Cannot communicate with the company file.
  • Missing QuickBooks pdf component needs repair.
  • QuickBooks unable to complete the printing action due to missing component.
  • Print host driver problems in QuickBooks.
  • QuickBooks pdf converter activation error can be a major cause.

What leads to printing issues in QuickBooks Desktop?

Before we perform the various solutions to fix these issues, let’s try to understand the basic factors that can cause this printing problem.

  • You can end up in such an error if the printer is turned off
  • Another reason can be if there is no paper on the paper tray
  • You can experience a similar issue if there is difficulty in communicating with the company file
  • The components are missing in the pdf file
  • Or the XPS printer driver is missing or corrupted
  • You can also end up in such an error if the QuickBooks pdf converter installation is incomplete
  • Experiencing such an error is also common if the printer is not installed in a proper manner.

You may also see: Troubleshoot the QuickBooks company file is missing or cannot be found

Solutions to be performed for resolving printing issues in QuickBooks Desktop

You can perform the below troubleshooting methods to successfully fix the QuickBooks printing issues:

Measure 1: Tackling printer issues

Users may face a variety of printer-related issues, which include paper jams, out-to-date printer drivers, printer showing offline status, including several other causes. These can be kept in check by following the directions given below.

  • Initially shut down the system and also the printer.
  • Ascertain that you have paper correctly placed in the tray.
  • Check if there is no paper jam.
  • Checking the interface cables is also recommended.
  • Turn on the system and printer.
  • You now have to confirm that your printer is online.
  • This can be done by right-clicking the printer.
  • Print a Windows test page; if it turns out to be proper, then there is no issue with the printer and the system.

On the contrary, if the test page is not printed, then:

  • You would have to connect the system to a different printer.
  • Download and install the updated printer driver from the printer maker’s official site.
  • Try to connect the printer to another system and monitor if it is working properly.

Measure 2: Verify the status and network of the printer

You need to find out whether your printer is local or network. This means:

  • Network: In case the printer is on the network, you need to verify the network setting, and also connect with an IT expert of the printer manufacturer to deal with the issue
  • Local: Just in case the printer is on local, in that scenario, the issue might be with the system. You simply have to check the connection between the system and the printer. If nothing goes wrong, but the error persists, then in that case you must seek professional assistance.

Monitor the status of the printer

  • You need to change the status of the printer to only during any error from ON.
  • Whereas, if the status reads OFF, then reach out to professionals.

Read Also: Fix data damage on your QuickBooks Desktop company file

Measure 3: Take out a test print of any page in QuickBooks

After following the guidelines listed till now, the user should again opt for printing a test page by adhering to the instructions as under:

  • The initial step requires turning off the printer and then rebooting the system
  • Now, turn on the printer and then open up the control panel.
  • Soon after, double-tap the printer and faxes option
  • Now, verify the status of the printer (whether it shows offline or online).
  • Right-click the printer if it is offline
  • Choose the user printer online then double-click the printer
  • Now opt for a print job and then choose the printer option
  • Cancel all documents and close the windows
  • Right-click the printer
  • Choose the properties option.
  • Print test page option

Measure 4: Checking the printer outside QuickBooks

It is recommended to examine the printing status outside QuickBooks. The same can be done by using some random word file editor like Microsoft Word or Notepad, the steps for which are given as under:

  • First, open up Microsoft Word or notepad.
  • Soon after, type in any text.
  • Hover over the file menu and hit on it.
  • Print on the default printer.
  • Head to the drop-down menu.
  • Click on a different one.
  • There is no issue with the printer driver if it prints the text properly.

Measure 5: Rename the ”qbprint.qbp” file

Another workable solution against printing issues faced while using QuickBooks is to rename the file QuickBooks print file named qbprint.qbp.

  • Initially, look for QBPrint.qbp file on the system. The same should be accessible in the QuickBooks folder.
  • Soon after, manually rename the file.
  • For Windows 7, 8, 8.1, 10, and 11 the file can be traced by navigating to the following path via File Explorer: C:\ProgramData\Intuit\QuickBooks 2XXX
  • In case the file is untraceable in the QuickBooks folder, then, in that case, unhide the hidden files and folders.
Show hidden files and folders - Screenshot Image
  • Head to the QBprint.qbp file, right-click it, and then opt for the option to rename the file.
  • Since the file has been renamed, QuickBooks won’t be able to locate it the next time when you open the accounting application.
  • Open QuickBooks and then open the company file. A new qbprint.qbp will get created on its own.
  • Open a transaction that earlier had printing or PDF-related issues and try printing it this time around.
  • If there is an issue with the company file, then try printing from the QuickBooks sample company file to confirm it.

You can also access the QuickBooks PDF and Print Repair tool from the QuickBooks tool hub program.

Read it also: How to Rectify QuickBooks error code 6010 -100?

Measure 6: Resetting the temp folder permissions

Printing problems may also evoke if the temporary and junk files have over occupies your system space. It, therefore, becomes essential to get these files removed from your computer. Apart from deleting the temp files, make sure to allow full user control for the temporary folder.

Allow full control - Screenshot
  • By tapping on the Windows key and the R key simultaneously, gain access to the run command
  • Type in %TEMP% and hit the enter key.
  • Right-click the empty area of the temp folder.
  • Opt for properties.
  • Ascertain that user names and groups that are showing on the security tab have full control.
  • After the permissions have been set to full control, the user needs to make another attempt at printing through QuickBooks.

Confirm whether you are able to print to your XPS

XPS document writer - Screenshot Image
  • This can be done by launching the notepad.
  • Enter in test and also choose file.
  • Hit on print.
  • Go for the XPS document writer and also hit on print.
  • Type in a filename and save it to the desktop.
  • Now, head to the desktop and view the XPS document you printed from the notepad.

Measure 7: Perform a System File Check using ”SFC/scannow” command.

An out-to-date Microsoft MSXML component may also be a primary contributor to printing problems encountered in QuickBooks.

Type sfc-scannow - Screenshot

For Windows 8 users:

  • Go for the search option
  • Now, type in ‘command.’
  • Opt for the command prompt and right-click on it.
  • From the drop-down list, choose the option to run as admin.
  • If prompted, make sure to provide the correct admin password.
  • After that, hit on the allow tab to reveal the command prompt window with a black interface.
  • Type in the command SFC/scannow and then hit the Enter key.

For windows vista and 7 users:

  • Visit the windows start tab
  • Opt for all programs and type in accessories.
  • Now, opt for the command prompt and hit a right-click on it.
  • Choose the run as admin option.
  • Afterward, type in the admin password.
  • Hit allow tab.
  • Enter the following command in the command prompt: SFC/Scannow, and later, push the Enter key.

Measure 8: Bypass the print spooler (For terminal services only)

Once you are set the permission for the XPS document writer on the server for terminal services, set the XPS document writer to bypass the print spooler.

  • The initial step requires you to access the printer’s control panel in windows.
  • Right-click the Microsoft XPS document writer and opt for printer properties or properties.
Microsoft xps document writer - Image
  • Choose the advanced tab and opt for print directly to print.
  • Hit the ok tab to save the changes and close print properties.
  • Now, check if the various printing problems with Quickbooks got resolved.

See Also: How to Fix QuickBooks Error Code 12029?

Wrapping-up! Still facing printing issues in QuickBooks? Reach out to our professionals

Were you successfully able to fix printing problems with Quickbooks after following the guidelines provided herein? This article elaborately described the various measures to troubleshoot various printing problems with QuickBooks. We hope that the content helped you out. Despite this, if you have any questions or suggestions that you wish to share with our QuickBooks Support Team, just ring us a call at the helpline at 1-800-615-2347 and speak with our certified experts directly.

To find solutions to the common errors that may impede your Quickbooks operations, you can sail through our articles on variegated error codes in QuickBooks or connect with our QuickBooks desktop support team personnel.


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