A sudden occurrence of any error code in QuickBooks obstructs the smooth working of the software. Error codes (-6190, -816) constitutes a frequently occurring technical error in QuickBooks that impedes your work progress. This particular technical glitch is experienced when more than one user is trying to open a company file in single-user mode. The reasons behind the occurrence of such an error are adverse, but what should mitigate your concern is the fact that all the errors in QuickBooks can be fixed by performing the related set of steps.

This segment is written with an intent to brief you with the information associated with QuickBooks Error codes 6190 and 816 and also the corrective measures that you can perform. Thus, stick around till the end or connect with our experts in case of any query using our technical support line.

Check Also: Steps to Fix QuickBooks Error 1723 : Windows Installer Package Issue

A Sneak Peek Into the QuickBooks Error 6190 and 816

This company file error shows in the form of a message stating as:

Error code:6190, -816
Error description:QuickBooks has encountered a problem and needs to close. We are sorry for the inconvenience.” or “An error occurs when QuickBooks tried to access the company file (-6190, -816): or “QuickBooks was unable to open the file [path] on the host computer.

“QuickBooks is unable to open the company file. It may have been opened by another user. You should ask that user to switch to multi-user mode so that you can both use the company file simultaneously. This file could also be located in a read-only network folder. Error Codes: (-6190, -816) or QuickBooks Error 6190 Multi-user Not Working”.
Software:Intuit QuickBooks Desktop
Symptoms:Error code appearing on the screen, windows running slowly, system freezes, system crashes, loss of some essential data files, etc.
Quick solution:Use QuickBooks file doctor tool

When this error happens, QuickBooks is unable to access the company file and the user receives the following error message on their screen:

QuickBooks Error code 6190 and 816 - Screenshot Image

Some of the noteworthy causes of QuickBooks Error 6190 and 816

It is prudent to first go through the various causes that may result in this error code. These include:

  • The company file may be damaged due to a virus, or a sudden system shutdown which led to its data damage.
  • The Transaction Log File (TLG file) may be damaged or not showing a match with the company file. Another reasons can be damaged Network (ND file)
  • QuickBooks not updated to the newest version.
  • Company file may be saved in the read-only folder.
  • The file location got changed and the user may be trying to access the file from the previous location.
  • You can land into similar issue if the .qbw file is being updated on another system but the transaction log file isn’t updated to the latest version.

What Signs indicate QuickBooks error code 6190 816?

Some of the notable symptoms that act as a forerunner of this Company file error in QuickBooks include:

  • The first conspicuous sign is the appearance of the error message related to Error 6190 and 816 when opening the Company file.
  • QuickBooks and the system experiences technical glitches when opening the Company file, or when running QuickBooks.

Read Also: What is QuickBooks Error 14106 and How to Fix It?

Troubleshooting Strategies to fix QuickBooks Error Code 6190, 816

This error can be resolved by conforming to the following strategies:

Method 1: Use Quick Fix My Program Feature

You need to use the Quick Fix My program tool within QuickBooks Tool Hub program. The steps are:

  • Download and set up the Tool Hub.
  • Go for Program problems tab, then Quick Fix My Program, then perform the scan.
  • Wait till the scan is over, and when it is finalized, run QB again. This will resolve Error 6190 816 within QuickBooks desktop.

Method 2: Update QuickBooks desktop

  • The first move requires opening QuickBooks as an Administrator.
Run QuickBooks as Administrator - Screenshot
Update QuickBooks Desktop - Screenshot Image
  • Go for Update Now, and then Reset Updates checkbox.
Update QuickBooks desktop (Screenshot)
  • Now, click on Get Updates.
  • Lastly, quit your QuickBooks then run it again. Also you need to click Yes to install the updates.

Also see: What is QuickBooks Error PS038 & How to Resolve It?

Method 3: Use the QuickBooks File Doctor Tool

When it comes to fixing of errors in the company files, QuickBooks File Doctor tool should be your first priority. To use this to fix QB error message 6190, 816, do the following:

  • In the first step you need to download tool hub and then install it on your system.
  • Run the tool, then go to Company File Issues, then to Run QuickBooks File Doctor.
QuickBooks File Doctor tool - Screenshot
  • Now hit on Browse, then choose company file.
Diagnose file in QuickBooks file doctor - Image
  • If required, provide correct credentials, then begin scanning the file.
  • When it is over, run QB, then, open the Company file again.

Method 4: Check for the Single-User Mode

  • Initially, you need to go to the File menu and click on Single to single-user mode option.
  • It will turn the single-user mode, as there can be a situation when many users are trying to run the company file, but the software is in single user mode.
Switch to single user mode - Image
  • After that log out of the QuickBooks software accounts.
  • Then reboot the systems that are on the network.
  • Also, copy the Company data file to the desktop screen of the system.
  • Now transfer it back to the original position.
  • Lastly, log in to the QuickBooks account, so as to conclude the procedure.

Check Also: How to Repair QuickBooks Update Error Code 15103?

Method 5: Removing Temporary files

At times, excessive accumulation of temp and junk file can lead to such errors. For this, it becomes necessary to remove the temp files by using the simple process given below:

  • At first, you need to click on the Start menu then search for Clean.
  • After that hit on the Disk Cleanup tool and once it is open, opt for the C drive,
  • Now following that, tick mark the box besides Remove Temporary Files.
  • Now, start the cleanup and wait until the process is done.
Clean the system junk files - Screenshot

Manual method to delete the Temp files:

  • Press Start button and type Windows + R keys to open the Run box.
  • After that hit on Enter key.
  • In the next step, type %Temp% in the run box. This command will open the Temporary Folder.
Enter TEMP in Run box - Image
  • You need to choose all the temp files in this folder, and then get them deleted from the system.
Temp folder - Image

Method 6: Update your Windows Operating System

Updating Windows sets up the latest Windows components on the system which lay grounds for a seamless working of QuickBooks. The steps for updating Windows are:

  • From Start menu, search ‘’Update”, then open Windows Update.
  • Proceed to Settings and choose the Update and security tab.
  • You now have to open the Window update tab.
  • Pick the Check for updates option.
Check for updates in windows 10 - Screenshot Image
  • In case there are any updates available, then it will start downloading on its own.
  • You need to mark the important ones and then download the updates.
  • To install them, restart the PC, and all the update will install in the next restart.

See Also: How to Resolve QuickBooks Error Code 267?

Method 7: Verifying and rebuilding the company file

To use verify and rebuild tool, follow the given steps:

  • Open QuickBooks and select File menu > Utilities > Verify Data.
Verify data utility - Screenshot
  • QuickBooks will perform a scan of the company file and identify any data issues. If it finds any issues, it will prompt you to rebuild the data.
  • To rebuild the data, select File > Utilities > Rebuild Data.
Rebuild data utility - Screenshot
  • QuickBooks will display a successful message, once the rebuild process is complete.
Rebuild has completed - Screenshot

Method 8: Try the Windows Restore

This final troubleshoot requires the user to revert the system to a previous state. The procedure is:

  • In the beginning, you need to click on the Start menu, and then, search for “Restore”.
  • In the next step hit a click on the System Restore option.
System Restore Point in Windows
  • Now choose the Recent Restore Point and proceed with the Restore process.
Create a System Restore - Image
  • Once the process culminates, you need to run QuickBooks and make another attempt at opening the company file.

You can check also: How to Move or Reinstall QuickBooks Desktop to Another Computer?

Method 9: Rename Network and Transaction files

As mentioned in the list of causes, damage in the Network (.ND) or Transaction Log Files (.TLG) could also trigger QuickBooks error message 6190, 816. To resolve this, it is a wise step to rename these file. The process is:

  • First, go to Drive C: Users/ Public /Public Documents/Intuit/QuickBooks.
  • The, look for files having the .TLG and .ND extensions.
  • Right-click them, then choose Rename.
  • Then, choose .OLD at the end of the filename.
Rename the .nd files and the .tlg files - Image
  • When done, run QuickBooks, then open  the company file previously facing the ongoing error. The file should be accessible this time without the occurrence of the error.

Method 10: Move the company File to different folder

Moving the company file to the desktop, or any other location besides the original company file folder has fixed this error in many cases. To do this:

  • Go to company file folder, then look for your Company file.
  • Right-click it, then choose Copy.
  • Then make a new folder on Desktop and paste the file in it. Either use Ctrl + V keys or right-click in the folder then hit Paste.
  • Run QuickBooks, then try opening the file from this new location.

Read Also: What is QuickBooks Error 15243 and How to Fix It?

Need further assistance..!

This blog earmarked the major strategies to help you resolve QuickBooks Error 6190, 816. If the error is still occurring, or if you need help on any other matter, call our 24/7 QuickBooks error support team at Axpert Advisors through the helpline i.e., 1-800-615-2347


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