How to Fix QuickBooks Payroll Error 15311?

How to Fix QuickBooks Payroll Error 15311?

Are you facing QuickBooks error code 15311 and unable to decide what to do? Well, get the detailed solution to the QuickBooks error code 15311 by reading this article carefully. This error usually appear on the screen while downloading the payroll update or downloading QuickBooks. The error crashes the active window and also the system freezes periodically.

QuickBooks error code 15311 usually comes up with an error message that states as:

Error Information

Error name:QuickBooks Error 15311
Error number:Error 15311
Description:QuickBooks has encountered a problem and needs to close. We are sorry for the inconvenience.

QuickBooks update cannot be completed successfully and cannot connect to the QuickBooks payroll.
Developer:Intuit Inc.

This is basically a runtime error, which crashes the system while running, as we mentioned earlier. It doesn’t mean that the code was corrupt, it just means that it did not work during its run time. Further, there can be multiple causes that could end up in such an error, which we will be discussing later in the post.

If you are interested in knowing more about the causes and fixes to this QuickBooks payroll error 15311, then continue reading the post. Or if you are in search of a technically sound support team, who can help you in dealing with the error, then you can contact our professionals anytime. Our experts and certified professionals will be help you out in resolving the error immediately.

Read it also: Recover Lost QuickBooks Data File from a Hard Drive

What leads to QuickBooks payroll update error 15311?

There can be various causes accountable for arising the QuickBooks error code 15311. The causes include the following:

  • Incomplete installation of QuickBooks software hindering the update process.
  • When the QuickBooks software gets infected from a malware or virus attack.
  • Another reason why this error occurs is the accidental deletion of QuickBooks related file is one of the apparent reasons for the failure of the update process.
  • Moreover, recent QuickBooks changes corrupting windows registry entries can lead to such an error.
  • In case any other program is interrupting the download, then it also can be one major factor.

Signs and symptoms of QuickBooks error 15311

The impacts of this error can be many on both the system and the software. The major signs and symptoms that could help the user in identifying the error code 15311 can be as follows:

  • An active window crashing, as soon as the error takes place.
  • The windows run sluggishly and the keyboard inputs do not show up.
  • Another sign of this error can be if the user is unable to download the latest maintenance release for QuickBooks.
  • In case the update process gets stopped and the user is unable to proceed with an ongoing task.
  • Each time the user tries to update the payroll tax table, QuickBooks error message might show up on the screen.

Solutions of QuickBooks error code 15311

Now that you are aware of the causes and symptoms of the error 15311, it is the right time to start with the procedures to resolve the QuickBooks error 15311. Let us explore the solutions one by one:

Solution 1: Installing a digital signature certificate

Install Certificate - Image

The user will have to do a windows search for QBW32.exe, which is located at: C:\Program File\Intuit\QuickBooks. The steps involved are:

  • The very first step is to right click the QBW32.exe
  • And then, opt for the properties tab.
  • The next step is to click on the digital signature tab and also verify that the Intuit.Inc is selected in the section list.
  • After that, the user needs to click on details.
  • And also, in the detail window, the user needs to select the view certificate.
  • Followed by clicking on the install certificate in the certificate window.
  • The user will then have to click on next till finish tab is displayed.
  • After that click on finish to end.
  • And also, reboot the system.
  • To end the process, open QuickBooks and download the update again.

See Also: Creating Picklists in QuickBooks Enterprise Advanced Inventory

Solution 2: Fix QuickBooks desktop update

In order to get rid of the issue, the user can try to fix the QuickBooks desktop, by carrying out the steps below:

  • To begin with, the user needs to verify if the QuickBooks subscription is active.
  • Also, reset the QuickBooks desktop update.
  • The user is then required to verify that the payroll service key is right.
  • Now, navigate to the employees and then click on my payroll service.
  • The user will be then supposed to click on manage service key.
Manage services key - Screenshot Image
  • After that click on edit and then see that the key is right.
  • Also, click on next and then hit finish.
  • The last step is to reboot the system.

Solution 3: Checking the internet connection settings

The user needs to check the faulty internet connectivity issues or server. Many of the payroll update issues occur due to the application being unable to access the internet process. The steps involved in this are:

  • The user needs to ensure if the Internet explorer is the default browser.
  • If the date and time on the system is right.
  • Next step is to check if the windows firewall or any other third-party application is restricting the QuickBooks application.
  • Also, ensure if the box SSL2.0 and SSL3.0 are checked.
SSL 2.0 and SSL 3.0 - Image
  • Lastly, the user needs to ensure if the cipher strength is not less than 128 bit.

Also, ensure all the parameters that are required in order to have a flawless internet access.

See Also: How to Fix QuickBooks Abort Error Message?

Solution 4: Reinstalling QuickBooks in windows safe mode

Safe mode - Image

The user can reinstall the QuickBooks in the windows safe mode and try to fix the QuickBooks error code 15311. The steps to be followed are:

  • The very first step is to open the run window and press Windows + R keys.
  • Also, type in MSConfig in the search bar and then click on ok and enter keys respectively.
  • Now, the system configuration window will open up.
  • And the user will then have to click on BOOT.
  • And also, clear the safe boot checkbox.
  • After that, click on apply and then hit OK tab.
  • The user will then have to reboot the system and also this time the system will boot in safe mode.
  • Now, run the payroll update once again to check if the issue is still coming back.

Solution 5: Running Reboot.bat batch file to re-register QuickBooks files

Run ‘reboot.bat’ file - Screenshot
  • In this process, the user is first required to close QuickBooks desktop application.
  • And then, right click the QuickBooks icon on system’s desktop.
  • Also, click on properties.
  • And also, go for the open file location option.
  • Moving ahead, the user needs to navigate to the reboot.bat file in the QuickBooks folder and then right click.
  • Next step is to click on run as admin and wait till the process of registering all the QuickBooks files to windows is completed.
  • The last step is to reboot the system and then check the status of error 15311.

Read it also: Fix QuickBooks Error 15212 When Update QuickBooks Payroll


Getting rid of the this problem becomes easy by carrying out the above scribbled steps. In order to ease the process further, the user can get in touch with our QuickBooks support team.

Talking to our experts and certified professionals will help you out in resolving the QuickBooks error code 15311. You can contact us via our toll-free support number i.e. 1-800-615-2347.

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How to Fix QuickBooks payroll is not calculating taxes problem?

How to Fix QuickBooks payroll is not calculating taxes problem?

Are you looking for a roundabout to fix the ‘QuickBooks payroll is not calculating taxes‘ error? This must be quite aggravating and must have put a stop to your payroll operations. However, you are at the right place as this article shall apprise you of comprehensive troubleshooting methods to get this error rectified in no time.

QuickBooks payroll is a tool that offers a plethora of benefits in the domain of payroll management. It facilitates streamlining the payroll management and ensures timely completion of various payroll activities, including inventory, salary computation, tax filing, payrolls, etc. It has ensured efficiency and effectiveness across accounting sectors and has sprawled a revolution in the domain of payroll management. However, the QuickBooks payroll is fraught with several errors. Among those errors, the paramount and the most frequently observed error is Payroll items on paycheck are not calculating or are calculating incorrectly, payroll being unable to calculate taxes or Payroll is not taking taxes out of payroll check.

Symptoms of ‘QuickBooks payroll is not calculating taxes’ problem

This QuickBooks payroll error gives distinct indications which signal its arrival. These are enlisted as follows:

  • Calculated sum being incorrect.
  • Tax-related components are invisible on the paycheck.
  • Total sum appearing zero.

Reasons that contribute to QuickBooks payroll is not calculating taxes issue

There are various factors that prevent QuickBooks payroll from calculating the taxes. Some of the most contributing reasons are mentioned below:

  • You might be running an out-of-date QuickBooks payroll.
  • The overall annual salary overshoots the salary cap.
  • The employee’s latest gross wages are low.

You might see also: How to Move your QuickBooks Desktop file to QuickBooks Online?

Methods to resolve the QuickBooks payroll not calculating taxes issue

Having sailed across the various causes and symptoms associated with the payroll error, let us now apprise you with viable solutions tailored to cater to this technical issue in QuickBooks payroll. You need to conform to the methods enumerated in this section to troubleshoot this technical error in QuickBooks payroll.

Method 1: Update QuickBooks and Payroll Tax Table to the Latest Version

Updating QuickBooks Desktop

Update QuickBooks desktop (Screenshot)

You can update the QuickBooks application by following the directions given below:

  • Launch QuickBooks Desktop on your PC.
  • Go to the Help menu and choose Update QuickBooks.
  • Identify and choose the updates you want to download and then hit on the Get Updates button.
  • Finally, click on Update and wait for the procedure to complete.

Updating payroll tax table

Downloading the latest payroll tax table - Screenshot 1

Follow the steps given below to update the payroll tax table to the latest available version.

  • Click on the Employees option and then choose Get Payroll Updates.
  • Check-mark Download Entire Update.
  • Subsequently, choose Download Latest Update.
  • Wait for the downloading to conclude. Once the updates are successfully downloaded, make an exit and restart QuickBooks payroll.

Check if the foregoing steps assisted you in rectifying the QuickBooks payroll error related to tax calculation.

Read Also: How to Merge Two QuickBooks Company Files?

Method 2: Revert your Employee paycheck

This is an effective method for fixing a wide variety of payroll errors related to tax calculations. The process of reverting to the employee paycheck is quite easy and requires your keen attention to 3 essential steps. These are:

  • Go to the menu labeled Employees
  • Click on Pay Employees and then choose Scheduled Payroll.
Pay Employees - Image
  • Choose Resume Scheduled Payroll.
Resume Scheduled Payroll - Image
  • Right-click your employee’s name.
  • Select the Revert Paycheck option.
Revert paycheck - Image

Method 3: Rectify an Incorrectly calculated paycheck

Rectification of an erroneous paycheck may solve the technical snag. All you need to do is to perform the steps mentioned henceforth:

  • First and foremost, make sure that you have updated the payroll tax table.
  • Return the paycheck that is generating as well as already rolled out.
  • While recreating the paycheck, you can calibrate the variance in the total sum in the next payroll.

Method 4: Fix erroneous employee quarter or year to date tax details

Correcting any erroneous tax detail of the employee is deemed necessary as any error in the Employee tax details may significantly contribute to the ‘QuickBooks payroll is not calculating taxes‘ error. Follow the trails below to fix the issue. 

  • It is imperative that you review the accuracy of the tax setup in the employee profile.
  • Thereafter, check the taxes settings for corresponding to payroll items that are listed on the employees’ paychecks.
  • Also, make sure that the payroll items which are listed along with the tax items are accurate.

See Also: QuickBooks Payroll Won’t Update – How to Resolve It?

Sum up!

This article unraveled various troubleshooting methods for fixing the QuickBooks payroll is not calculating taxes issue in payroll. We hope that you found the solutions beneficial. If you come across any impediment while performing any of the methods mentioned in this article, we encourage you to contact our Axpert Advisors Team. We are available 24/7 to offer assistance to all the users.

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How to Fix QuickBooks Error 404 (Page Not Found)?

How to Fix QuickBooks Error 404 (Page Not Found)?

QuickBooks error code 404 usually appears when the QuickBooks software is unable to complete any update or not sync with the Intuit server. This sort of error is seen while working on the system. This is basically a runtime error that is seen due to many variables, and any interruption or failure in internet service might also lead to this issue. It comes with an error message stating “Error 404 QuickBooks has encountered a problem and needs to close. We are sorry for the inconvenience.” If you are also facing such an issue, then in that case, read this article till the end.

You can also get in touch with our technical support team and ask our professionals to resolve the error on your behalf. Our experts will ensure to provide you with immediate technical assistance.

Brief into QuickBooks error message 404

QuickBooks Error Code 404 - Screenshot Image

The QuickBooks error code 404 is a very common error that might end up in various other issues. This error can be seen due to various factors, which includes if the software is not installed properly or something gets infected, deleted to corrupt files in your QuickBooks database. This error message might show up on the screen, and it might close the Windows as completely shut down or starts up.

Operating system information: QuickBooks error 404 might be seen in the following Microsoft Windows operating systems:

  • Windows 10
  • Windows 8
  • Windows 7
  • Windows vista
  • Windows XP
  • Windows ME
  • Windows 2000

You can read also: How to Fix QuickBooks Error Code C=272? 

Causes of the QuickBooks error 404

There can be various factors causing to QuickBooks error message 404, out of which the major ones are listed below:

  • Users can end up with this problem in case of corrupted installation or incomplete installation of the software.
  • If the program maliciously deletes the company access files instantly.
  • If installing any other, then change the program updates which may cause the corruption or deletion of QuickBooks related files.
  • The system’s Windows registry gets corrupt just because of changing like installation or uninstallation of QuickBooks related to software.
  • Page or server doesn’t sync-able.
  • System and bandwidth latency are the kingpins causing Error 404.

Signs and symptoms of the QuickBooks error message 404

Identifying the error becomes easy, with the signs and symptoms listed below:

  • QuickBooks installation is not installed properly.
  • The system will get freeze periodically for a few seconds.
  • An error code 404 itself appears on the screen.
  • Error displayed and harmed the accounting active programs.
  • The device gets crashed with QuickBooks 404 page not found error when going to run any program.

Read Also: Fix QuickBooks Error H303: Problem with Multi User Hosting

Methods to resolve the QuickBooks error code 404

In order to get rid of the QuickBooks error code 404, users can carry out the below stated methods:

Method 1: Reconfiguring the system settings

The very first method is to reconfigure the system settings. The steps to be followed in this are:

  • First step is to open QuickBooks and the company files.
  • And then initiate the process where you are facing the QB error 404.
  • After that, log out from the company file and close QuickBooks.
  • Next step is to update Windows and restart the system.
  • Now, move to the internet explorer, tools menu and Internet Options.
Internet Options - Image 2
  • Once done with that select the advanced tab and then browse in the settings pane.
  • After that close all the programs and then save the information.
  • Next step is to press Windows + R and type msconfig and click OK tab.
Type msconfig in Run - Image
  • Also, choose the general on the system configuration screen.
  • And move to the startup selection and selective startup tab. And hit OK.
Selective startup - Screenshot
  • Now, reboot the system and check if the error is resolved.

Method 2: Updating and repairing QuickBooks

Users can update and repair QuickBooks desktop and try fixing the issue. The steps to be followed are:

Update QuickBooks Desktop - Screenshot Image
  • Followed by opening the company file and starting the tasks interrupted by QuickBooks error.
  • In case the error persists, then
    • Press Windows + R keys together.
    • Type Appwiz.cpl in the box.
    • And select QuickBooks and click on repair.
    • After that repair is done, check whether the issue has been fixed or not.
Repair QuickBooks Desktop - Screenshot

Read Also: How to Fix QuickBooks Error Codes: 6189, 816?

Method 3: Changing the internet settings

Add intuit data protect to the trusted sites - Screenshot

Another method is to change the internet settings, by carrying out the steps:

  • Initially, move to the internet explorer and tools tab.
  • After that, click on internet options.
  • Now, click on Security tab and move to Trusted sites and select OK tab.
  • Followed by adding * and * as trusted sites.
  • After that select close and then hit OK.
  • Also, log out from the company file and close QuickBooks.
  • The last step is to reopen QuickBooks and open company file.
  • Perform the job where you encountered QuickBooks error 404.

Method 4: Verifying the internet speed

The last method to fix the error is to verify the internet speed.

  • Users have first required to move to the Internet Explorer and open a frequently opened website.
  • And then, if you find an issue opening the URL, then in that case refresh the internet settings and try again.
  • After that, in case the error appears with the message “Page can’t be displayed” or connect to the internet.
Page can’t be displayed - Image
  • Then switch off and on the wireless router and open the URL again.
  • If the same issue appears, then reboot the system and try again.
  • Also, set the Internet Explorer as the default browser.
Setting the internet explorer as the default browser - Image
  • The last step is to contact the internet service provider for further assistance.

See Also: How to Fix QuickBooks Com Error Crash- when mailing invoices?


We conclude the article over here, with the hope that the above information might be enough to resolve the QuickBooks error 404. However, if the error continues to trouble you and you need any sort of technical assistance, then in that case feel free to call us round the cloud. As our experts and certified Axpert Advisors professionals will ensure to provide you with immediate technical assistance.

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How to Fix QuickBooks Error Code C=9?

How to Fix QuickBooks Error Code C=9?

QuickBooks accounting software can be a great software for majority of businesses. However, it comes with a drawback, which is the error codes and messages that the user might come across when working on this software. One common problem is QuickBooks error C=9, which doesn’t allow QuickBooks to read substitute files at the operating. This error creates a complete disturbance in performing the important work. Such an error can also damage the company files and copy the data file to another disk or drive.

To get a better insight into QuickBooks error message C=9, make sure to read this article till the end. However, in case of any query, you can talk to our professionals.

Consequences of QuickBooks error C=9

Following can be the consequences of QuickBooks error C=9. These consequences include:

  • This problem can result in data damage.
  • Also, in case there is any inability of QuickBooks to read from an auxiliary file at operating system level.

Steps that can be performed to get rid of QuickBooks error C=9

The QuickBooks error C=9 can be resolved using the steps below. Let us check them out:

Use QuickBooks Auto Data recovery tool

Auto data recovery in QuickBooks - Image

Making use of the data recovery tool can be helpful in fixing the QuickBooks error C=9. Let us explore the steps to be performed, to make the best use of data recovery tool and try getting rid of from this error.

  • The very first step is to create a backup of the company file.
  • Users will then have to ensure that QuickBooks has an appropriate transaction file that includes QuickBooks software.
  • Followed by, downloading the QuickBooks data recovery tool from the manufacturer’s website.
  • Next step is to head to the download list.
  • Right click on the data recovery tool, which is downloaded, install it.
  • Lastly, users need to run the tool after the installation.

Use QuickBooks install diagnostic tool

In order to resolve QuickBooks error code C=9, we recommend you to using download and install QuickBooks tool hub for Windows.

  • At first close your QuickBooks desktop.
  • Download QuickBooks tool hub program from here.
  • After that Install and run the tool in the system.
  • In the next step open the tool hub by hitting a click on the Icon.
Installation Issues tab in Tool Hub - Image


With this, we come to the end of this article, where we hope that the information shared in above might have helped you in getting rid of the QuickBooks error C=9. However, if you are unable to get rid of the issue even after performing the steps above, then feel free to call our technical professionals via our toll-free number i.e., 1-800-615-2347, and let our technical team work for you.

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