All that you need to know about the QuickBooks Payroll won’t update error:

QuickBooks is one of the best accounting software available in the market. With the advent of this software, there has been a major shift in the way accounting is being handled. Businesses have largely benefitted through this software as it has successfully performed some of the major tasks including accounting, payroll, bookkeeping, and filing of taxes a lot simpler than before while saving time and effort.

However, even though this is a revolutionary application in the business world, users do often face errors while using it. One of the most common issues faced is the QuickBooks Payroll update not working or Won’t open. This generally happens when there is no active subscription to the payroll. In order to resolve this error, it is very important to understand the causes behind it so that you can easily find its solution.

payroll error unable to send usage data

Causes Behind the QuickBooks Payroll Won’t Update Error

There are several causes that may lead to the Payroll error in QuickBooks. There have been listed as follows:

  • The service key that is being used may be an incorrect service.
  • QuickBooks desktop might be showing the Invalid Number status.
  • The file of the QuickBooks payroll is not Updated.
  • When the Direct Deposit agreement is inactive, and it has more than 1 active payroll
  • The EIN (Employer Identification Number) is no longer valid.
  • QuickBooks desktop has compatibility issues with your system’s Windows version.
  • You may be using an outdated version of the QuickBooks software.
  • Invalid PSID company file.
  • Data from QuickBooks is possibly corrupted.
  • The subscription to the Payroll is no longer active.

You may also see: How to Troubleshoot QuickBooks Error Code C=51?

How to Resolve QuickBooks Payroll Updates Not Working Issue?

Go through this section very keenly and master the technique to troubleshoot the QuickBooks payroll update errors and other related problems:

Method 1: Download Payroll Updates in Safe Mode

Safe mode - Image
  • Initially, shut down your computer.
  • Then, start your system in the Safe mode. This requires hitting the F8 key repeatedly. This will in turn show the Advanced Boot Options.
  • Again, download the QuickBooks Desktop Payroll updates.
  • When done successfully, restart your computer in Normal mode.
  • Once done, again download the QuickBooks Payroll Updates.

Method 2: Reset the Settings of the Internet Explorer Browser

  • Firstly, open the Internet Explorer browser.
  • Now, head to the Tools menu that is 3 dots on the right side of the window.
  • Next you need to hit on the Internet Options.
internet connection setup - Image
  • Then you are required to press Advanced tab.
  • Now you have to choose the Restore Defaults or Reset option.
Restore advanced settings - Image
  • Once done with that, hit on the Apply button to apply all changes.
  • And then hit on the OK button to close the window.

Read Also: Fix QuickBooks company file not found or missing issue

Method 3: Repair QuickBooks Desktop Software

Repair QuickBooks Desktop - Image
  • At the first, open the Control Panel.
  • Now, hit on the Programs or Programs and Features option.
  • You will get a list of programs.
  • Now you will have to choose QuickBooks.
  • Right-click on it then select Uninstall/Change option.
  • In the open-up window, hit on the Repair option.
  • This will help you in repairing the software.
  • Now, open the QuickBooks software.
  • if the issue pervades, jump to next method.

Method 4: Manually Resolve the QuickBooks Payroll Won’t Update Error

  • The first thing you need to do is opt to Update the payroll Tax table.
  • For this, you will have to hit on the Employee’s menu.
  • Then choose the Get payroll update option.
Get payroll updates - Screenshot Image
  • After this, hit on the link which prompts you to Download the entire payroll update.
  • Once done, opt for the Update tab.
  • When the download is successful; a message will appear on the screen. The message will contain the following line ‘A new tax table or updates to your payroll tax is installed on your system. Select the OK tab to read all the changes.
  • Now, hit on the OK button to read it.
  • If the issue is still persisting then in that case you need to rename the folder by adding the old at the end of the name as CPS to CP SOLD.
  • After these changes, you have to Update the payroll again.
  • If it is not working then do turn off the User Account Control (UAC)
Turning off User Account Control (UAC) - Screenshot
  • After the UAC is off, try to download it now.

See Also: Access QuickBooks Desktop Remotely from Another Computer

Method 5: Install Digital Signature Certificate

Download and install a digital signature certificate - Screenshot
  • Initially, open C: Drive and head to Program Files/Intuit in Windows Explorer.
  • Afterward, choose QuickBooks from the list of options.
  • Hit on Properties by right-clicking the QBW32.exe file.
  • Next, opt for the Digital Signature tab from the menu on the left. Check to see if intuit is selected in the list of signatures.
  • Choose the Details option.
  • Now, choose the View Certificate option.
  • Then, under the certificate box, opt for the Install Certificate option.
  • Hit on Next repeatedly until the final page shows up on your window desktop.
  • Next, choose the Finish tab.
  • After that, open QuickBooks and restart your computer before installing the latest payroll update.

Method 6: Check the System Time and Date

System Date and Time Settings - Image
  • To start, check if the system time and date are correct by checking the right-bottom corner of the toolbar.
  • If the time and(or)data are incorrect, then right-click on the same and choose Adjust Date/Time.
  • Hover over the Change date and time tab and rectify the time and date.
  • Afterward, choose the correct time zone by hitting on Adjust Time Zone option.
  • Now, hit on OK to reflect the corrected date and time.
  • Now, open the QuickBooks software and check if the issues related to the payroll update got solved.
  • The issue must be resolved by now.

See Also: How to Troubleshoot QuickBooks Error 6177?


QuickBooks payroll update won’t update error is not that complicated. You can easily fix the issue by following the above-mentioned methods. But if you face any kind of problem while fixing the error you can always reach out to the error support service providers who are available 24/7 to assist you with all your queries.

Our team is always there to assist you in every possible way. All you need to do is ring us a call and seek for assistance from our experienced team of professionals.


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