QuickBooks Desktop accounting software comes out with many updates from time to time to enhance the user’s seamless experience of the software. These updates embed the QuickBooks software with the new features and changes to ensure the excellence of the software. These updates are quite easy to install from within the QuickBooks software. However, sometimes when a user who is not very familiar with the computer operation may get stuck while trying to update the QuickBooks Desktop application. A random error is experienced by such users which pops up while updating the software. This is an update-oriented error, known as the QuickBooks Payroll Error 15215. It generally occurs when the user is updating the paychecks or while releasing the maintenance report.

Due to the error, Windows stops responding to the server and access is limited. Therefore, in such cases, you might have to take the help of a professional, and a team will get in touch with you and will help you in every way possible.

Related Article: How to Fix QuickBooks error code 15241?

What is QuickBooks Error Code 15215?

QuickBooks Error 15215 is a common update error which occurs when there is any payroll update going on. Also this error occurs during the maintenance release. Due to this error, the QuickBooks database server might not respond properly and may cause an impediment while accessing the system. In this post, we are going to let you know about the manual process to resolve the QuickBooks Error code 15215. This error code means that the server isn’t responding. It implies that the user is not able to verify the digital signature. Due to this error code, the further download or update process of payroll would be restricted. If you want to troubleshoot this error, you need to proceed as per the directions given in this article.

You may notice the following error message on your computer screen when this error encounters:

QuickBooks Payroll Update 15215 - Image
ProblemError 15215: Unable to verify digital signature.

What are the Different Causes of QuickBooks Error 15215?

The QuickBooks Desktop software must be compatible with the system, but sometimes compatibility is not the only issue. Therefore, let us understand all the different potential causes due to which this error could occur.

  • Windows has recently updated its explorer from Microsoft IE to Microsoft Edge, therefore, when Microsoft Edge is not configured properly to work with QuickBooks Desktop software, it can cause the QuickBooks Error code 15215.
  • The Error 15215 can also occur when the QuickBooks software is trying to verify the signature of the file, and its syntax is returned empty. Therefore, the software then goes on to verify every signature associated with the file that is being downloaded during updating to the latest version.
  • If there is any problem with the applications that are running in the system background.
  • The error also occurs due to a corrupt version of the software or improper installation of the QuickBooks software.
  • While downloading the software, when the system is not protected by anti-virus, certain viruses and malware can copy themselves onto the downloaded file which can affect the operating system. Also, since the software must have a safe and secure environment, it sends an error message when installed on a system that has malware and viruses.

How does a system misbehave in case of QuickBooks error 15215?

When a QuickBooks update error 15215 occurs, the application window appears on the screen, and then the window crashes within seconds. A pop-up window appears from time-to-time which states that Update Error 15215 has occurred while the windows were trying to update the QuickBooks application. The windows start to hang and freeze all other applications that are currently running on the system. The sensitivity of the mouse cursor and keyboard also decreases and the response time increases.

Read Also: How to resolve QuickBooks error code OL 203?

Methods to Troubleshoot the QuickBooks Update Error 15215

There are several nuances due to which the error can occur, and affect the working of the QuickBooks software. However, there are also several ways to check the cause of the error and fix them. Therefore, let us look at all the different ways of fixing the error.

Solution 1. Running the application as Administrator

  • Ensure that before you run the software as an administrator, there is no QuickBooks window currently open.
  • Go to the desktop icon of QuickBooks Software, and right-click on it. 
  • A list appears, choose the “Run as administrator” option.
Run QuickBooks as Administrator - Screenshot
  • A pop-up window will appear that will request your permission so that the application can make changes to your computer, Hit on the Yes option.

Solution 2: Fix desktop application conflicts

  • Close the QuickBooks program.
  • Perform right-click on the QuickBooks Startup icon. Later, choose the Run as Administrator icon.
  • In the confirmation pop-up, it onto the Yes icon.
  • Ensure that the problem resolved.

Solution 3: Resolve the Anti-spyware Blocks Running Application

  • Change or alter the anti-virus program settings to exempt exe files & qbupdate.exe & domains: QuickBooks.com, Intuit.com, and Payroll.com.
  • After the exemption, the anti-malware program will not restrict the QB updates or payroll downloads.

You may also read: How to Resolve QuickBooks Error 1601, 1603 and 1642?

Solution 4. Check the TLS Settings

  • Close any existing QuickBooks windows and open Microsoft Edge.
  • Hit on Tools, and opt for Internet Option, and go to the Advanced Tab.
  • Go to the Advanced Settings option and scroll down to different TLS options. Click on Reset.
  • Ensure that Use TLS 1.0 check box is selected.
  • Remove the selection from Use TLS 1.2 and Use TLS 1.1.
USE TLS 1.0 is checked option - Image
  • Select OK, and close the Microsoft Edge window.
  • After you have rebooted your system, restart the QuickBooks Desktop software.

Solution 5. Restart Windows in Selective Start-up

  • Close any existing QuickBooks windows
  • Head to the start menu, and type Run or use the shortcut key Windows + R keys.
  • The Run window will appear. In the Type here box, type MSConfig, and hit OK.
Type msconfig in Run - Image
  • A Configuration window appears. Choose the Selective Startup, and unselect Load Startup.
Selective startup - Screenshot
  • Hit on Save, and tap the OK tab.
  • Restart your computer and open the QuickBooks software.
  • Download the new tax table, and again open the System Configuration Window.
  • Choose the Normal Startup, and then opt for the OK button.
  • Restart the computer again.

Solution 6: Solve Digital Signature Verification Issues

  • Shut-down & restart the QuickBooks.
  • In the Windows Search option, locate the QBW32.exe file. 
  • Perform right-click on the file and “Properties” tab.
  • proceed to the Digital Signature tab, and choose Intuit Inc.
  • Hit the Details icon & then, tap on the View Certificate in the Digital Signature screen.
  • Hit onto the Install in the Certificate screen.
  • Hit on the Next icon then, the Finish tab.
  • Restart the computer and then, open the QuickBooks program again.

Also see: How to Fix QuickBooks Error Code 12002?

Solution 7: Configure the Firewall to resolve this error

  • Initially, launch the Control Panel, after accessing some from the Start menu.
  • Now, proceed to Advanced Settings once you are in the Windows Firewall.
  • Upon tapping the Inbound Rules, the New Rule option shows up. Opt for it.
Create a new rule in firewall settings - Screenshot
  • Pick the Port and then, tap on Next.
  • Now, choose ‘TCP‘ and type in the port number of the QuickBooks version.
  • Afterward, opt for ‘Allow the Connection’ after hitting on Next.
Allow the connection - Screenshot
  • Again, tap on Next and provide this new rule a convenient name.
  • In order to save the altered settings, opt for Finish.
  • You are similarly required to Create outbound rules by conforming to similar steps.

Get instant help from our experts

The QuickBooks update error 15215 may occur anytime, however, when you follow the steps explained heretofore, you can easily resolve the error by yourself.

However, if you are still unable to rectify it, connect with our 24/7 QuickBooks error support team via our helpline i.e., 1-800-615-2347. Our team members will get in touch with you and will help you to resolve the problem.


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