Learn the 10 different ways of tackling the QuickBooks has stopped working error.

Are you troubled by the recurring occurrence of QuickBooks has stopped working error while accessing the software? We shall be covering all the different aspects of this error and make sure that the issue gets resolved at the earliest.

QuickBooks is accounting software that seamlessly blends with your business activities and helps you attain your business goals efficiently. Oftentimes, QuickBooks users might encounter various snags that can interrupt the flow of work. In the list of QuickBooks errors, facing QuickBooks has stopped working error is quite common that can be frustrating at times to tackle. Well, you need not worry, as we’ve come up with this piece of content where we will be talking about multiple causes and the ideal solutions to get rid of this error in detail.

Every time you open a QuickBooks desktop, have you ever encountered an error message that states, “QuickBooks has stopped working?” or “QuickBooks is not responding?” If yes, then make sure you stick around the article till the end, or you can contact our team of technical professionals to find appropriate fixes. Simply call our customer support number and attain technical assistance from certified professionals who will be more than happy to help you in each step.

QuickBooks has stopped working error - Image

Many times, while performing some important tasks on QuickBooks accounting software, it stops working or doesn’t respond. The error message regarding the same might pop up on the screen when the user tries to open the QuickBooks again. This error can be caused due to various reasons, such as virus infection and many others. The various causes triggering this error are listed as follows:

In this article, we are going to discuss that unpleasant moment when we receive “QuickBooks has stopped working or QuickBooks not Responding problem. After this error message appears, our system may freeze and QuickBooks may not open even after restarting the system. But don’t worry, in the below section, we have described the top and the most efficient ways in which you can resolve the “QuickBooks has stopped working” or “Not responding” error without much hassle. So, read on!.

You may read also: Install multiple QuickBooks Desktop versions on one computer

Causes Behind The QuickBooks Has Stopped Working Error

One can easily land up in such a situation where QuickBooks has stopped working error might occur because of the following reasons:

QuickBooks has stopped working error - Screenshot
  • The first reason can be the corrupted hard drive
  • Secondly, if there’s any damage in the QBWUSER.INI file
  • If the file name is excessively long.
  • The company name may be too large and make QuickBooks unresponsive.
  • Damaged or improper QuickBooks software installation.
  • Another reason why you might face this error is low system resources.
  • Damaged program files.

Symptoms of QuickBooks Has Stopped Working Problem

Having visited the various causes behind the error, let us now have a look at the various signs and symptoms that a user usually witnesses on the arrival of this error. Let us go through these signs one by one.

  • Your system shuts down abruptly.
  • QuickBooks stops working or slows down.
  • System freezes regularly.
  • There is a damaged or missing program files
  • QuickBooks does not open or take very long to open.

Note: If you have been observing the above-mentioned symptoms, fix your software immediately or your data, as well as the computer, may be at risk.

Read Also: How to Fix QuickBooks Error Code 3140?

Methods to Rectify QuickBooks Has Stopped Working or Not Responding Issue

Well, encountering such a situation where QuickBooks isn’t responding or stopped working error can be extremely frustrating for QB users, therefore, we have come up with ideal solutions that, if applied properly, can bring the software back to life.

1st Method – Download the QuickBooks Refresher Tool

The QuickBooks accounting software is complemented by various tools and utilities that leave no stone unturned in boosting the capabilities of the QuickBooks software. One such utility is the Quickbooks refresher tool. The tool can assist in getting rid of the QuickBooks has stopped working error code. Follow the guidelines provided below:

  • The first step is to turn off the QuickBooks accounting software.
  • Next step includes the Downloading of the QuickBooks refresher tool.
QuickBooks Refresher Tool - Image
  • Further, “Save” it on the desktop.
  • Once downloaded, hit on the “Run” option.
  • This tool will automatically find the existing issue in the software and will fix issues efficiently.
  • In the last step, verify if the issue resolved.

2nd Method – Create a New Windows Admin User

If the first methods didn’t work out for you, then the creation of a new admin user should help you out. All you need to do is follow the steps below to create a new admin user.

  • Initially, hit on the “Start” button and then tap on the “Control panel.”
  • After that opt for the “Add or remove user accounts” link.
  • Further, the “Manage accounts” dialogue box will appear, tap on the “Create a new account” option.
  • Mention the “Account name” and choose “Create an admin account.”
Add a new user account - Screenshot
  • To complete the process, hit the “Create account button” to create a new Windows operating system account.

3rd Method – Rename the QuickBooks.INI File

Rename the QuickBooks.INI file - Image
  • One of the major reasons for QuickBooks software not responding is some specific problem in QBWUSER.INI files.
  • Renaming the QBWUSER.INI file can help to fix problems occurring in the QuickBooks software.

You can rename the “EntitlementDatastore.ecml” file in the following manner:

  • Tap on the Win + E keys to show your File Manager.
  • Now, search for the QuickBooks directory. Another alternative way is to right-click on the Quickbooks desktop icon and hit on the Open File Location option from Properties.
  • Once you are in the Quickbooks Folder, search for the Entitlement Client folder and search for the file named “EntitlementDatastore.ecml.”
  • You need to right-click on the file and hit on the rename option. Subsequently, add ‘.old‘ at the end of the file name.
  • Follow the same instructions for the ”QBWUSER.INI” file and add ‘.old‘ towards the end of the file name.
Rename the name of the EntitlementDataStore.ecml file or folder - Screenshot Image

See Also: Versions of Windows 10 which are supported with QuickBooks Desktop

4th Method – Accessing the Company File From a New Location

Relocating the file to a location other than the original default destination can help in fixing the issue. To do this, implement the steps given below:

  • The initial step is to tap on the “Windows + E” keys together on the keyboard.
  • And then a new window will open on the screen.
  • Further, you will search the data file with the “.qbw extension.”
  • Next step is to right-click on the file and hit on the “Copy” option.
  • Now move it to the “C drive” and create a new folder.
  • Further, rename it to QBTEST
  • Once the new folder has been created, paste the file into it.
  • Press the CTRL key and launch the QuickBooks software.
  • After that, hit on the “Open or restore an existing company” option.
Open or restore an existing company - Image

The last step is to check if you still encounter the error in the QBTEST folder.

5th Method – Error After Window 10 Updation

In some instances, the error specifically occurs after updating the Windows 10 operating system. For users who face this issue, getting rid of the error is a cakewalk. Proceed as follows:

  • The first step is to move to the “Control panel” and choose the “Window firewall.”
  • Hit on the “Advanced settings” and “Outbound rules” options
  • Further, visit the “New rule” option and tap on the “Program” checkbox
Create a new rule in firewall settings - Screenshot
  • The next step is to hit on “Next.”
  • Go through the program path option and copy the QuickBooks location.
  • Tab on the “Block the connection” option and opt for the “Public, Private, or Domain” checkbox
  • The concluding step is to rename it and hit on the “Finish” tab to complete the process.

6th Method – Use the QBinstall Tool After Downloading it

The QuickBooks Install Diagnostic tool is integrated software that will identify the root cause of the error and fix it at the earliest. But, first, you need to download the QuickBooks tool hub program and once then launch the install diagnostic tool from there.

  • Make an exit from all the applications and other programs that are running on your system’s OS.
  • Download the QuickBooks tool hub program from the official site.
  • Next, save the qbtoolhub.exe file on your system.
  • After that, install the tool hub program and launch the application by hitting on the Icon.
QuickBooks Tool Hub - Icon
  • Now, hit on the Installation issues tab and then tap on the QuickBooks install diagnostic tool option.
Installation Issues tab in Tool Hub - Image
  • Run the QuickBooks install Diagnostic tool and let it process. You can see a bar with a progressive line that will show whether or not the root cause of the “QuickBooks has stopped working” or “Not responding error” has been found or not.
  • As the install diagnostic tool will recognize the issue, it will fix the program and will ensure that you won’t have to face the problem again in the near future.
QuickBooks Install Diagnostic Tool - Screenshot

Also Read: How to Troubleshoot QuickBooks Error H505?

7th Method – Reboot the System and Disable the Anti-virus Program

Disable Antivirus software - Screenshot Image

Sometimes, the anti-virus system can potentially block the activity of QuickBooks. So, for that, you need to first reboot your entire system. Make sure that the system is not connected to the admin computer or the server network as the reboot will wipe off all the changes and updates and reset the system to its original configuration.

Once done, you have to open the anti-virus software that you are using. In the settings option, you will find the button to disable the software. Hit a click on it and then try to run QuickBooks again. If the software is working fine, it means that you need to upgrade the anti-virus software or use another one compatible with QuickBooks.

8th Method – Turn off Your Antivirus Temporarily

Disabling the antivirus temporarily can assist in fixing the QuickBooks has stopped working error. This works in most cases because the antivirus can potentially obstruct the seamless functioning of the QuickBooks software. To turn off the antivirus, follow the steps below;

  • Restart your computer.
  • If the error still persists, turn off your antivirus. You can do this by right-clicking on the antivirus icon i=on the bottom right corner of the taskbar and then choosing ”Disable temporarily.”
  • The procedure to turn off different antivirus programs is not the same and thus you should contact your antivirus support or your IT professional.

9th Method – Reinstall QuickBooks Using the Clean Install Tool

Clean Install Utility - Screenshot

If the methods elaborated above could not assist you, then it is advisable to go for a clean installation of the QuickBooks software. Although the process can be implemented manually via the Control Panel also, it is advisable to use the QuickBooks

  • Select Control Panel from the Start menu.
  • Then select Programs and Features.
  • Look for QuickBooks Desktop in the list of programs that appear on the screen.
  • Then click it and choose Uninstall/Change.
  • Now, select Uninstall.
  • Watch for the uninstalling procedure to be finished.
  • Use the clean install Tool to re-install QuickBooks Desktop after the procedure is finished. When installing the software, be sure to have your license and product keys on hand.
  • Restart your computer after the procedure finished, and then launch QuickBooks Desktop once more to see if the problem has been fixed.

The process to reinstall QuickBooks using clean install should get rid of the issue.

Read Also: How to Fix View My Paycheck Not Working Issue?

10th Method: Scanning for any Bad Sectors

  • To open the Windows File Manager, press “Win + E.”
  • Right-click the drive labeled “C.”
  • Select Properties,
  • After selecting the Tools menu, click Check now.
  • Check the boxes next to the “Automatically rectify file system issues” and “Scan for and try to recover faulty sectors,” respectively.
  • Click Start.
  • Wait until Windows has finished the scan and repair operation.


So, you have plenty of solutions to tackle QuickBooks has stopped working or not responding issue with utmost ease by now. All the provided solutions are simple to implement and can be performed without considerable IT knowledge.

However, if you still feel that you need technical assistance to deal with this complex issue, then it is recommended to get in touch with our QuickBooks error support team. We have technical experts who will provide you with the most relevant solution possible.


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