QuickBooks is an accounting software that seamlessly blends with your business activities and helps you attain your business goals efficiently. Often times, the QuickBooks users might encounter various snags that can interrupt the flow of working. In the list of QuickBooks errors, facing QuickBooks has stopped working error is quite common that can be frustrating at times to tackle. Well, you need not worry, as we’ve come up with this piece of content where we will be talking about multiple causes and the ideal solutions to get rid of this error in detail.

Every time you open a QuickBooks desktop, have you ever encountered an error message that states, “QuickBooks has stopped working?” or “QuickBooks is not responding?” If yes, then make sure you stick around the article till the end, or you can contact our team of technical professionals to find appropriate fixes. Simply call our customer support number and attain technical assistance from certified professionals who will be more than happy to help you in each step.

QuickBooks has stopped working error - Image

You may read also: Install multiple QuickBooks Desktop versions on one computer

Why QuickBooks has stopped working problem occurs?

Many times, while performing some important tasks on QuickBooks accounting software, it stops working or doesn’t respond. The error message regarding the same might pop-up on the screen, when the user tries to open the QuickBooks again. This error can be caused due to various reasons, such as virus infection and many others.

In this blog post, we are going to discuss that unpleasant moment when we receive “QuickBooks has stopped working or QuickBooks not Responding problem. After this error message appears, our system may freeze and QuickBooks may not open even after restarting the system. But don’t worry, in the below section, we have described the top and the most efficient ways in which you can resolve the “QuickBooks has stopped working” or “Not responding” error without much hassle. So, read on!.

What Leads to QuickBooks has Stopped Working Error?

One can easily land up in such a situation where QuickBooks has stopped working error might occur because of the following reasons:

QuickBooks has stopped working error - Screenshot
  • The first reason can be the corrupted hard drive
  • Secondly, if there’s any damage in the QBWUSER.INI file
  • If the window operating system is damaged or if the file name is excessively long.
  • The company name may be too large and make QuickBooks unresponsive.
  • Damaged or improper QuickBooks software installation.
  • Another reason why you might face this error is low system resources.
  • In case the program files are damaged

Symptoms of QuickBooks has stopped working problem

  • Your system shuts down abruptly.
  • QuickBooks stops working or slows down.
  • System freezes regularly.
  • There is a damaged or missing program files
  • QuickBooks does not open or take very long to open.

Note: If you have been observing the above-mentioned symptoms, fix your software immediately or your data, as well as the computer, may be at risk.

Read Also: How to Fix QuickBooks Error Code 3140?

Methods to Rectify QuickBooks has Stopped Working or not Responding to Issue

Well, encountering such a situation where QuickBooks isn’t responding or stopped working error can be extremely frustrating for QB users, therefore, we have come up with ideal solutions that, if applied properly, can bring the software back to life.

Method 1 – Download the QuickBooks refresher tool

  • First step is to turn off the QuickBooks accounting software.
  • The next step includes the Downloading of the QuickBooks refresher tool.
QuickBooks Refresher Tool - Image
  • Further, the user has to “Save” it on the desktop.
  • Once it’s downloaded, click on the “Run” option.
  • This tool will automatically find the existing issue in the software and will fix issues efficiently.
  • The last step is the verifying process, where the user will verify if the issue is 100% resolved.

Method 2 – Create a new windows admin user

  • Initially, hit a click on the “Start” button and then tap on the “Control panel.”
  • After that click on the “Add or remove user accounts” link.
  • Further, the “Manage accounts” dialogue box will appear, click on “Create a new account.”
  • Mention the “Account name” and select “Create an admin account.”
Add a new user account - Screenshot
  • To complete the process, hit the “Create account button” to create a new window operating system account.

Method 3 – Rename the QuickBooks.INI file

Rename the QuickBooks.INI file - Image
  • One of the major reasons for QuickBooks software not responding is the problem in QBWUSER.INI files.
  • Renaming the QBWUSER.INI file can help to fix problems occurring in the QuickBooks software.

You need to rename the “EntitlementDatastore.ecml” file.

Rename the name of the EntitlementDataStore.ecml file or folder - Screenshot Image

See Also: Versions of Windows 10 which are supported with QuickBooks Desktop

Method 4 – Accessing the company file from a new location

  • The very first step is to click on the “Windows + E” keys together on the keyboard.
  • And then a new window will open on the screen.
  • Further, you will search the data file with the “.qbw extension.”
  • Next step is to right-click on the file and click on the “Copy” option.
  • Now move it to the “C drive” and create a new folder.
  • Further, the folder will be named QBTEST
  • Once the new folder has been created, you will paste the file into it.
  • Press the CTRL key and open QuickBooks software.
  • After that, click on the “Open or restore an existing company” option.
Open or restore an existing company - Image

The last step is to check if you still encounter the error in the QBTEST folder.

Method 5 – Error after window 10 updation

  • The first step is to move to the “Control panel” and choose the “Window firewall.”
  • Click on the “Advanced settings” and “Outbound rules” options
  • Further, the user will click on the “New rule” option and will tab on the “Program” checkbox
Create a new rule in firewall settings - Screenshot
  • The next step is to click on the “Next.”
  • Go through the program path option and copy the QuickBooks location.
  • Tab on the “Block the connection” option and select the “Public, Private, or Domain” checkbox
  • Last step is to rename it and select the “Finish” tab to complete the process.

Method 6 – Use the QBinstall Tool after downloading it

The QuickBooks Install Diagnostic tool is an integrated software which will identify the root cause of the error and fix it at the earliest. But, first, you need to download the QuickBooks tool hub program and once then launch the install diagnostic tool from there.

  • Close all the applications and other programs which are running on your system’s OS.
  • Download the QuickBooks tool hub program from the official site.
  • Next, save the toolhub.exe file on your system.
  • After that install the tool hub program and launch the application by clicking on the icon.
QuickBooks Tool Hub - Icon
  • Now hit a click on Installation issues tab and then click on QuickBooks install diagnostic here.
Installation Issues tab in Tool Hub - Image
  • Run the QuickBooks install diagnostic tool and let it process. You can see a bar with progressive line which will show whether or not the root cause of the “QuickBooks has stopped working” or “Not responding error” has been found or not.
  • As the install diagnostic tool will recognize the issue, it will fix the program and will ensure that you won’t have to face the problem again in the near future.
QuickBooks Install Diagnostic Tool - Screenshot

Also Read: How to Troubleshoot QuickBooks Error H505?

Method 7 – Reboot the system and disable the anti-virus program

Disable Antivirus software - Screenshot Image

Sometimes, the anti-virus system can block the activity of the QuickBooks. So, for that, you need to first reboot your entire system. Make sure that the system is not connected to the admin computer or the server network as the reboot will wipe off all the changes and updates and reset the system to its original configuration.

Once done, you have to open the anti-virus software that you are using. In the settings option, you will find the button to disable the software. Hit a click on it and then try to run QuickBooks again. If the software is working fine, it means that you need to upgrade the anti-virus software or use another one compatible with QuickBooks.

Method 8 – Turn off Your Antivirus temporarily

  • Restart your computer.
  • If the error still persists, turn off your antivirus.
  • The procedure to turn off different antivirus programs is not the same and thus you should contact your antivirus support or your IT professional.

Method 9 – Reinstall QuickBooks using clean install

Clean Install Utility - Screenshot

If none of the above-mentioned solutions work, you may have to reinstall QuickBooks using clean install.

Read Also: How to Reconcile an Account in QuickBooks?


So, you have plenty of solutions to tackle QuickBooks has stopped working or not responding issue with utmost ease by now. All the provided 9 DIY solutions are simple and can be performed without considerable IT knowledge. However, if you still feel that you need technical assistance to deal with this complex issue, then it is recommended to get in touch with our QuickBooks error support team at 1-800-615-2347. We have technical experts who will provide you with the most relevant solution possible.


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