Error 15270 is a technical error that generally appears when one is updating QuickBooks payroll. This update error belongs to the 15xxx series of QuickBooks error codes. Other error codes in this family include QuickBooks Error 15263, Error 15221, including a vast array of other errors. While these errors have more or less the same sources, their solutions may differ. Within the ambit of the current blog, we shall unravel the different strategies that can help in the effective resolution of QuickBooks Payroll Error 15270. So, keep reading!

An Overview of QuickBooks Error Code 15270

Error codes during the update process are not new for users. Users may encounter different errors in the 15xxx series of error codes. These include Error code 15241, 15240, 15102, 15215, etc. Among these errors, QuickBooks error code 15270 has been observed by users on a large scale. This error is mostly seen during the update process of QuickBooks payroll and usually comes as

“Error 15270: The update did not complete successfully. The update is missing a file”.

QuickBooks Payroll Error Message 15270

In the current article, our aim is to uncover the signs, causes, and troubleshooting methods to fix QuickBooks payroll error message 15270. So stay tune till the end!

Why does QuickBooks payroll error 15270 occurs? 

Several reasons can provoke update error 15270 when initiating QuickBooks payroll updates. These include:

  • The internet connection was interrupted during the update. 
  • Multiple QuickBooks processes run simultaneously alongside the update process.
  • The computer is infected with a certain virus.
  • Disabled FCS can be a major contributor of this error
  • Payroll updates are incompatible with the Windows version.
  • An inactive or expired payroll subscription.
  • You may have entered an incorrect Service Key or Employer Identification Number (EIN).
  • Internet Explorer has not been set as the default Internet browser.

Noteworthy Signs and Symptoms of QuickBooks Payroll Error 15270

Users can experience the following signs that act as harbinger of this QuickBooks problem:

  • Unable to update QB payroll and the program immediately crashes when going for the update.
  • System experiencing major glitches when running QuickBooks.
  • The error message revealing the error appears during the update process.

Read Also: How to Fix QuickBooks Cannot Communicate with the Company File Due to Firewall Error?

Fixation of QuickBooks Error 15270: Payroll Update not Completed Successfully

The following set of solutions can help fix this QuickBooks payroll update error 15270 without any technical complications or arduous efforts.

Solution 1: Make I.E the Default Internet Browser 

One main cause of this error could be using a web browser other than Internet Explorer. Using Edge Browser instead of Internet Explorer can also lead to this error as it is unsupported by QuickBooks. The procedure for making Internet Explorer the default browser is as follows:

  • Open Internet Explorer from the Start menu.
  • On the top right corner, tap on the gear icon
  • Now, select Internet Options.
Setting the internet explorer as the default browser - Image
  • Select Make Default under the Programs tab.
  • After that hit a click on Apply
  • Now hit a click on OK tab.

Solution 2: Verifying the Payroll Service Key

An incorrect Payroll Service key could also be a cause of this QB error code 15270. As such, it is prudent that users double-check the Service key. The procedure below should help:

  • Run QuickBooks and advance to the Employees tab.
  • Head to My Payroll Service.
Manage Service key - Image1
  • Select the Manage Service key option.
  • After that click on Edit once you see your payroll service listed under the QuickBooks Service Key window,
  • If no payroll service is seen in the window, click on the Add option.
Verify EIN and Service key
  • After clicking on Edit, note down your Service Key, and click Remove.
  • Net, click on Yes on the confirmation window.
  • After removing the Service Key, click on the option to Add
  • Enter your Employer Identification Number (EIN) and the Service Key.
  • Then click on Next and then hit on Finish.
  • Now, tap on OK on the Payroll Update Window. 
  • Also, check the payroll subscription status. It should be showing an Active status.
Payroll Subscription - Image

Check Also: How to Resolve QuickBooks Error Code 3100?

Solution 3: Run QuickBooks Reboot.bat file

  • First, the QuickBooks Desktop application exists, and right-click the QuickBooks icon on the desktop.
  • After that select Properties and then click on Open File Location.
  • Right-click on the Reboot.bat file in the QuickBooks folder.
Run ‘reboot.bat’ file - Screenshot
  • Tap on Run as Administrator.
  • Now, wait till all the QuickBooks files are registered.
  • Restart the computer once the DOS window disappears.

 Solution 4: Update QuickBooks desktop

  • Run QuickBooks and click on the Help tab.  
  • Now, hit the Update QuickBooks option.
  • Also click on Update Now.
  • Hit on Reset Updates and, followed by that, click on Get Updates.
Update QuickBooks desktop (Screenshot)
  • Press the OK tab and confirm the reset.
  • Now message stating “Update Complete” displays on the screen.
  • Now, restart QuickBooks and check the Error 15270 in QuickBooks Payroll has been successfully fixed

You may also consider: How to Troubleshoot QuickBooks Payroll Error 20102?

Solution 5: Repairing QuickBooks Desktop

  • The initial process requires the user to open the Control Panel and then make a move to Programs and Features.
Programs and Features option
  • Herein, opt for QuickBooks in the list and then tap on the Uninstall/Change tab.
Repair QuickBooks POS - Screenshot Image
  • Follow up by clicking on Next, and hit on the Repair button.
  • The repair process is time taking in most of the cases. Once it is done, restart the system and then run QuickBooks again. Now, try to update the accounting program.

Solution 6: Activate the Subscription

In case of Standard Payroll, Enhanced Payroll, or Basic Payroll:

  • First of all, hit a click on the Employees tab, then select the My Payroll Service tab.
  • After that hit a click on Account/Billing Information.
My Payroll Service option
  • Visit the page of QuickBooks Payroll Account Maintenance and check if the subscription is active.
Payroll subscription is active - Image
  • If the payroll subscription is “inactive or expired”, just renew it and then try the update again.

Note: In order to check whether the payroll subscription is Active go to ‘QuickBooks Payroll Account Maintenance’ page by logging to your Intuit Account.

In case of Assisted Payroll:

  • At first, go to the Employees tab and choose My Payroll Service option.
  • After that go to the Account/Billing option and then select Account Info/Preferences tab.
  • Once the QuickBooks Payroll Account Maintenance page open, you need to close the display to check the update & re-validation of payroll service.
  • In case you are using Social Security numbers, despite having an Employer Identification Number, or if you haven’t entered the Service Key, ensure you have all the elements in QuickBooks. 

Check Also: How to Troubleshoot QuickBooks Error Code 6000 304?

Solution 7: Disable User Account Control (UAC) Temporarily

UAC handles the permissions related to different programs running on the computer. Disabling it may resolve Error code 15270 in QuickBooks. The steps involved are:

Turn off the User Account Control settings
  • Open the Control Panel.
  • Go to the User Account Settings.
  • Click on the option to Change User account control settings.
  • For the User Account Control to be turned off, move the slider to Never Notify.
Turning-off-User-Account-Control-UAC
  • Restart the computer, and try updating the payroll.
  • Upon updating the payroll, re-enable the UAC.

Solution 8: Perform a clean installation

  • Advance to the Control panel, and therein head to the Programs and Features tab.
  • There, the user should opt for QuickBooks, and following that, click on Uninstall/Change.
Uninstall QuickBooks Desktop - Image
Select-QuickBooks-version-and-product-version-in-clean-install-tool
  • When all is set, run QuickBooks, and try updating QuickBooks again.

See Also: How to Resolve QuickBooks Error Code 12, 0?

Solution 9: Using QuickBooks Install Diagnostic Tool in QuickBooks Tools Hub

QuickBooks Tool Hub program” is an incredible hub of tools that can resolve different errors persisting in the QuickBooks program. One notable tool is the “QuickBooks Install Diagnostic tool”. This tool can repair most of the errors included in the Error 15xxx series, including the Update Error 15270 in QuickBooks desktop.

  • The first step is to “download QuickBooks Tool Hub from Intuit”.
  • Now, install this tool and when done, run it to visit the “Installation Issues tab”.
  • The following step is to choose “QuickBooks Install Diagnostic Tool” and proceed with the scan.
QuickBooks Install Diagnostic tool
  • The tool will automatically diagnose and resolve any technical issues that trigger such error.
  • Now, give the update process one more try to make sure the ongoing error is no longer occurring.

Solution 10: Use Quick Fix My Program Feature

If the Install Diagnostic tool couldn’t fix the error, then try the Quick Fix My Program feature in the “Program Problems” tab of the “QB Tool Hub”.

Run Quick Fix My Program - Screenshot

Read Also: How to Troubleshoot QuickBooks Desktop has Expired Issue?

Conclusion

Concluding this blog, this discussion subsumed all the updated set of troubleshooting methods that can help in the easy fixation of QuickBooks error 15270. If the error persists even after you’ve tried all of the solutions enumerated within the ambit of this blog, get in touch with the QuickBooks error support team via 1-800-615-2347.

 

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